What are the responsibilities and job description for the Support Specialist position at FullCount?
The Support Specialist will showcase exceptional customer service delivering support for a variety of questions and issues related to the FullCount product to ensure successful, sustainable and long-term partnerships with clients. They will become an expert on the software, hardware, and networking solutions used as part of the solution. They will be the first line of communication to the clients with respect to support tasks and will leverage resources as necessary to ensure quality and satisfaction. When not directly working on support tasks, the Support Specialist will assist with project work including data manipulation, documentation and communication.
They will also participate in other tasks as necessary including analysis, program testing, and support documentation within an operations team.
They will also participate in other tasks as necessary including analysis, program testing, and support documentation within an operations team.
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