What are the responsibilities and job description for the Benefits Specialist position at FullHR, Inc?
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Administrative Outsourced Services Insurance Benefits Agency Assistant Office Manager
Income: $28,000 - $42,000 a year potential blended Salary, Monthly Client Retention Bonus and Group Benefit Enrollment Commission
Requires current Life and Health Insurance Producer License (Requires Producer License in NC or SC)
Job Responsibilities:
- Inside Support role for Client and Sales team
- Inside and On-Site Group Benefit Enrollment
- Deliver exceptional customer service by responding promptly and managing client inquiries/requests from incoming phone calls and emails.
- Maintain knowledge and understanding of technology-based tools and solutions to support current clients and their employees.
- Assist with member- carrier mediation, customer sales, claims processing and resolution.
- Assist with remote and on-site group benefit enrollments.
- Monthly insurance premium invoice audits and new group enrollment audits.
- Follow up with client employee benefit enrollments.
- Foster strong relationships with our customers to maintain optimal client retention.
- Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal guidelines and laws.
- Assists with other special projects as needed.
Company Overview
FullHR, a well-established Outsourced Services company located in Charlotte is seeking an Assistant Office Manager Licensed in Life and Health Insurance. You must have your Health and Life License in North or South Carolina and it must be in good standing. You must also have at least three year's experience in the industry of Insurance, Payroll, Human Resources, and/or Benefit Enrollment. The dress attire is business casual. After a waiting period, Comprehensive Benefits include Medical Plan Options and Company Paid Employee Dental / Vision / $100,000 Life / $100,000 AD&D / Long-Term & Short-Term Disability with matching funds for our flexible retirement plan. If interested, please reply with your updated resume for the job role listed below.
Job Requirements (NOT OPTIONAL) :
- Comprehensive knowledge of Microsoft Office 365
- (REQUIRED) Current NC or SC Life & Health Insurance Licenses in good standing
- Minimum 2 years experience in customer service role, preferably in the group benefits insurance industry.
Essential Skills:
- Possess a genuine willingness to learn, be intuitive, resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Exceptional customer service skills to exceed current and prospective client expectations.
- Professional phone etiquette.
- Strong communication skills, both oral and written.
- Driven and goal-oriented individual.
- Bi-lingual English/Spanish helpful
Job Type: Full-time
Compensation: $28,000.00 /year
Required education: Associate's Degree
Required experience: Group Benefit Insurance Office, (PEO) Professional Employer Organization, Project Manager, or Assistant Manager: 2 years
Required license or certification: Current NC Life & Health License
Preferences: Group Benefits Broker Experience, Bilingual (Spanish / English), Customer Service Focused, Professional Communicator, Able to Prioritize Multiple Tasks, Works as a Team member and leader.