What are the responsibilities and job description for the Client Representative position at Fumari Inc.?
Fumari is a global leader in the premium hookah tobacco industry. Since 1997, our mission has been to keep the hookah tradition alive, do it with integrity and with a team as close-knit as family. We’re looking for an enthusiastic Client Representative to join our fantastic Sales team!
Under the direction of the Sales Operations Manager, the Client Representative will be responsible for managing and growing retail accounts by generating sales orders, increasing product sales, and introducing new products while maintaining a high level of customer service.
Essential Duties and Responsibilities
- Achieve established weekly sales goals, adhere to timelines and milestones assigned on Sales activity logs by Sales Operations Manager.
- Service existing accounts and keep them abreast of new flavors, pricing, and other pertinent matters.
- Request monthly feedback from end customers and distributors concerning new and current tobacco flavors.
- Build quotes, process payments, create invoices, prepare shipping, and export documents using the SAP system.
- Respond to customer inquiries and generate sales leads coming in via t phone, internet, referrals and/or other means.
- Stay abreast of new and existing company products, account types and distributors.
- Manage, document, and maintain detailed records of all account related customer service issues and communications.
Minimum Qualifications
- High School Diploma or equivalent
- Minimum of 2 years sales experience
- Minimum of 1 year customer service experience
- Experience using MS Office systems and multi-line phone systems
Preferred
- Excellent verbal communication and leadership skills
- Accurate, detail oriented and well organized
- Goal oriented, strong interpersonal skills and ability to receive and deliver instructions
- Ability to speak multiple languages preferred, but not required.
- Hookah experience is always a plus!
What’s in it for you?
- Fixed and relaxed work environment
- Comprehensive benefits including health, dental and vision upon hire!
- Employed Paid Life Insurance
- Employer matched retirement plan
- Paid Holidays
- And more…
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