What are the responsibilities and job description for the Quality Analyst position at Fusion BPO Services?
QUALIFICATIONS
- Experience as agent in ATT Business accounts. (BMTS/ BMC / FNC / FNL)
- Experience in quality inspection, auditing, and testing.
- Excellent communication skills, both written and verbal.
- Strong computer skills and knowledge of QA databases and applications.
- Strong analytical and problem-solving skills.
- Meticulous attention to detail.
TASK AND RESPONSABILITIES
- Develop and execute test plans to ensure that all objectives are met.
- Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
- Identify and remedy defects within the production process.
- Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
- Coach agents with the behaviors observed in the audits.
- Compile and analyze statistical data.
- Ensure that user expectations are met during the testing process.
- Draft quality assurance policies and procedures.
- Investigate customer complaints and product issues.
- Ensure ongoing compliance with quality and industry regulatory requirements.
Job Type: Full-time
Pay: $17.51 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Spindale, NC: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Salary : $18 - $18
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