Salary Resume Critique Job Openings

Customer Service & Quotations Specialist

Fusion Optix
Woburn, MA Full Time
POSTED ON 5/12/2024
Customer Service / Quotes Specialist
Fusion Optix is a leading LED lighting technology company based just outside Boston MA. Our mission is to provide the best performing, most sustainable lighting & products for our market partners. We are seeking a Customer Service & Quotations Specialist to become an integral part of our team!

Primary Objective:
  • The primary objective of this position is to support customers and business opportunities by efficiently generating timely and accurate quotations to our network of agents, electrical distributors, contractors and OEMs.
  • You will also be asked to process orders, manage existing orders (provide status updates to customers), work with internal teams to develop shop drawings/submittals and escalate post sales issues (defective product, missed shipments, replacement orders, etc…). Good Inter-personal skills, strong organizational skills and diligent follow up are pre-requisites for this role.
  • This position can also be an excellent stepping stone to additional roles within the organization.
  • Previous experience in lighting or the architectural and design industries a plus, but not required.
Job Responsibilities:
  • Generate new quotes – develop part numbers, create descriptions and generate prices from a quotations tool.
  • Request and obtain vendor pricing.
  • Develop and maintain manufacturer and customer relationships.
  • Follow up on quotations provided to customers and gather competitive feedback to close new business opportunities.
  • Communicate with outside sales and sales management on quotation requests, change requests and bid strategies.
  • Have the ability to “think outside the box” and offer alternate lighting solutions when necessary or requested.
  • Possess a high sense of urgency, attention to detail, a “do whatever it takes to get the job done” attitude.
  • Work with internal engineering teams on technical drawings detailing product specifics for customer orders.  
  • Many requests have tight deadlines. The ability to work proficiently under time constraints is a must.
  • Maintaining a positive, can-do attitude toward customers at all times.
  • Having a continuous improvement approach to business processes.
  • Responding promptly to customer inquiries and being pro-active to exceed customer expectations.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer post sales requests.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Previous Experience with Salesforce CRM a plus 
Benefits:
  • 401(k) with company match
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
Supplemental pay types:
  • Bonus pay

Salary.com Estimation for Customer Service & Quotations Specialist in Woburn, MA

$63,768 - $84,241

For Employer

Looking to price a job for your company?

Price This Job
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs that are on the Customer Service & Quotations Specialist career path.

Click the checkbox next to the jobs that you are interested in.

Income Estimation: 
$40,700 - $52,037
Income Estimation: 
$46,844 - $59,232
Income Estimation: 
$57,759 - $76,196
Income Estimation: 
$72,194 - $97,210
Income Estimation: 
$72,194 - $97,210
Income Estimation: 
$96,292 - $133,926

Sign up to receive alerts about other jobs with skills like those required for the Customer Service & Quotations Specialist.

Click the checkbox next to the jobs that you are interested in.

  • Business Acumen Skill

    • Income Estimation: $241,980 - $382,424
    • Income Estimation: $245,189 - $357,869

  • Business Development Skill

    • Income Estimation: $148,396 - $380,226
    • Income Estimation: $161,043 - $224,295
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Fusion Optix

Group Leader- Assembly
Fusion Optix
Hired Organization Address Woburn, MA Full Time
Exciting opportunity to join our growing and well-funded team developing and manufacturing next generation lighting prod...
SMT Production Technician
Fusion Optix
Hired Organization Address Woburn, MA Full Time
Do you have experience operating SMT equipment and working in electronic assembly? Fusion Optix, a Woburn MA manufacturi...
Production technician
Fusion Optix
Hired Organization Address Woburn, MA Full Time
SMT Technicians / Production Technicians in Woburn, MA. Fusion Optix is a rapidly growing company and is a leader in adv...
Assembly Technician / Technician I (FT)
Fusion Optix
Hired Organization Address Woburn, MA Full Time
Assembly Technician in Woburn, MA Fusion Optix is a rapidly growing company and is a leader in advanced LED lighting tec...
View More Jobs at Fusion Optix

Not the job you're looking for? Here are some other Customer Service & Quotations Specialist jobs in the Woburn, MA area that may be a better fit.

IT Specialist (Customer Support)

National Park Service, Quincy, MA

Customer Service Specialist

EF Ultimate Break, Cambridge, MA

View More Jobs