What are the responsibilities and job description for the Desktop Support position at fusionplusinc?
Job Title: Computer Support Specialist
Location: Milan, IL
Duration: 6 Months
Job Summary
The Computer Support Specialist provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, in order to contribute to the smooth running of that environment.
Duties include, but are not limited to:
Management of onsite desktop hardware
Software troubleshooting
Printer hardware management
Smart hands support for the server / network teams.
Provides support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
Imaging computers
Replacing printer toner
Disposing of outdated assets
Resolving trouble tickets from ServiceNow queues
Documents recording and/or distributing information
Updating assets in Asset Center
Following KB articles for problem resolution
Following unit specific processes
Responsible for effective e-mail communications and ability to create and maintain basic documents/records, such as contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations. such as understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Best Regards,
Mohammad Ameen
Healthcare Recruiter
Direct: 848-847-1119
Job Type: Full-time
Salary: $12.00 - $21.00 per hour
Schedule:
- Day shift
- Evening shift
- Weekend availability
Ability to commute/relocate:
- East Moline, IL 61244: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
Salary : $12 - $21