Overall Summary

Under the direction of the Chief Medical Officer, the BH Department Director provides leadership, vision, and inspiration in planning, directing, and evaluating departmental administrative support services including financial, fiscal, information systems, facilities, human resources, and contracts and grants management; establishes collaborative relationships with outside agencies to better service patients. The Behavioral Health Director will ensure that the program operates within the mission and philosophy of the organization to serve and facilitate the comprehensive medical, dental and behavioral health needs of the families in our community.

Essential Responsibilities

Under the general direction of the Chief Medical Officer, the Behavioral Health Director performs a variety of complex, professional, analytical, and confidential behavioral health services. Duties include:

Developing, managing, and setting continuous improvement standards and policies as well as procedures for the Behavioral Health Program and clinical providers. This Includes:

• Formulating, implementing, and overseeing procedures for operation of behavioral health department services.
• Creating a highly functioning work team environment
• Developing and providing clinical trainings and workshops to BH staff
• Developing criteria for work behavior and performance
• Fostering a trusting and professional environment
• Monitoring clinical staff fulfillment of duties and requirements pertaining to prospective fields.
• Coordinating managed care services and referrals to outside agencies.
• Building working relationships and referral networks with outside agencies
• Representing the CEO and the BH department to outside stakeholders regarding BACH services; prepares and presents information regarding BACH service data.

Programs

• Coordinating and facilitating parent meetings, workshops, presentations and trainings as they relate to the position.
• Organizes and oversees the multi-departmental committee, the Student Health and Wellness Program, and annually conducts a strategic planning session for the implementation of new goals and objectives.

Department Budget

• Directing, overseeing, and coordinating data collection and management information systems to provide both financial and programmatic feedback for the improvement of both efficiency and effectiveness in achieving the mission of the BH department.
• Expending administrative office funds to make purchases of assessment and therapeutic equipment required to perform duties.

Marketing

• Attending community and school events to promote Bay Area Community Health’s Behavioral Health Services.

Policy and procedure development

• Drafts quality protocols to improve the BH program that will ensure that patients receive quality care of BH health care services, using peer review, medical record audits, grievances, and other appropriate mechanisms.

Participates in human resource activities for the BH department, including:

• Monitors credentialing and licensure
• Develop hiring standards of BH clinicians and provides performance evaluations of BH staff and supervisors clinical capabilities
• Reviews performance concerns of BH clinicians and creates corrective plans of action (motivates, coaches, counsels, and disciplines employees)

Manages and collaborates with BH clinician supervisors to development and assure quality of services provided:

• Creates highly functional work team environment; mentors and trains managers; Develops criteria for work behavior and performance; evaluates work of subordinates; motivates coaches, counsels, and disciplines direct reports.
• Participate in weekly or bi-weekly meetings with intern supervisors to provide comprehensive oversight intern’s capabilities and services.
• Prepares internal and external reports as needed to the CEO.
• Is a member of the multidisciplinary, BACH primary care team and communicates and interacts with all levels of staff and primary care providers (medical and dental) .
• Attend mandatory work trainings and meetings.
• Must be able to travel and work at all applicable locations.
• Availability to work all operational hours as needed.
• Other tasks and projects as assigned by supervisor, manager and/or director.

Secondary Responsibilities:

• Other duties as assigned.
• Assume general administration duties including fax, filing, copying, etc.
• Attend webinars, workshops, training and/or meetings as requested by the Chief Medical Officer.
• Perform special project research and data collection activities as requested by the Sr. Director; analyze and interpret data, and prepare reports.
• Coordinate special staff events and prepares and distributes promotional flyers for such events.

Qualifications:

• Licensed Clinical Psychologist or PHD in related field.
• Five years of administrative management experience; Three years of counseling experience
• At least 2 years of experience working with children and/or adolescents in a therapeutic atmosphere.
• Knowledge of:
• Professional and ethical standards and practices.
• Knowledge of managed care, utilization management, case management, and disease management.

Skills:

• Strong analytic skills for analyzing goals, programs, and processes and making recommendations for changes
• Windows, WORD, EXCEL, Access, PowerPoint, and clinical documentation program knowledge
• Organizational and project management skills.
• Strong communication, interpersonal and leadership skills.