The compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law.
General Summary
The primary function of this role is assisting patients with finding frames, adjustments, troubleshooting, and dispensing eyewear while providing the highest levels of quality and care.
Essential Functions
Attracts and retains customers by delivering exceptional customer service, foster customer retention, and promotes outstanding patient satisfaction.
Greets and assists customers in the selection of frames
Assists patients with adjustments and/or troubleshooting and dispensing eyewear.
Ensures correct pricing and realistic delivery time quotes to patients; contacts patients for dispense of glasses
Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
Clean and merchandise displays daily; always display effective merchandise
Assist with insurance billing and processing orders
Documents all patient communication in the patient record within the practice software system
Works on special projects, cross-train in different departments and perform other related duties assigned or requested.
Job Specifications
Typically has the following skills or abilities:
One to two years of experience in related field
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information in this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
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VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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