Sales Effectiveness Manager

Description

PRIMARY PURPOSE – 

The Sales Effectiveness Manager is responsible for providing management and operational leadership for all locations within their market. Effectively manages and coordinates people, activities, and resources to improve the region's customer experience, sales, and operational efficiency. Manages organizational processes and facility operations to ensure the smooth execution of policies and procedures to drive company revenue, profitability, and sales growth. Takes a hands-on approach to coach, develop, and educate staff to achieve objectives. The ideal area branch manager will drive performance, achieve targets, and maintain the highest standards across multiple locations. As a pivotal leader, you will play a key role in shaping the success of our organization, ensuring excellent customer experience, and fostering a motivated and high-performing team environment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES –

• Responsible for managing branch managers and their teams, branch sales, operations, and customer-related functions within their assigned market and ensuring they are completed in a timely and accurate manner.
• Oversee operations and branch managers in multiple branch locations within the area to ensure alignment with company goals and standards.
• Monitor store sales and performance metrics and implement improvement plans as needed.
• Recruit, hire, train, and mentor store managers and support them in their staff's recruitment and training development. Overseeing the employee training timelines are met.  
• Collaborate with marketing, equipment, and technical specialist departments to support employee and customer training. 
• Conduct regular branch visits to evaluate operational standards, customer service, and team dynamics.
• Work with VP Operations to identify internal efficiencies and growth opportunities, such as potential new branches or local market initiatives.
• Analyze local market trends and competitor activity to influence strategic decisions.
• Collaborate with the Regional Sales Director to drive sales
• Facilitate communication between branch managers and leadership, ensuring that feedback and insights are shared and acted upon.
• Analyze local market trends and competitor activity to influence strategic decisions.
• Collaborate with the Regional Sales Director to drive sales and 
• Facilitate communication between branch managers and leadership, ensuring that feedback and insights are shared and acted upon.
• Oversee the branch managers and maintain productivity standards in all operation phases to achieve financial goals.  
• Identify inconsistencies and develop action plans to correct reoccurring problems.
• Responsible for acting and overseeing actions determined by the branch audit results. 
• Ensure employee annual performance reviews are conducted in conjunction with the Branch Manager and assist in setting employee goals and areas of development.
• Conduct annual performance reviews for Branch Managers within their region. 
• Ensures HR processes and training requirements are followed.
• Review financial information for each assigned branch and identify areas to reduce expenses and increase profitability.
• Make recommendations to increase efficiencies, resolve issues, and effect improvements to improve processes overall.
• Support sales department and sales-related activities. 
• Act as a primary contact for key customers to foster positive relationships and promote the company's business interests.
• Meet with other department heads about sales, inventory, financial and purchasing issues. 
• Performs other related duties and projects as required or requested.

Requirements

QUALIFICATIONS AND EXPERIENCE – 

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Demonstrates ability to manage people in a customer experience and distribution environment.
• Demonstrates an ability to manage within an established budget and knowledge of financial information, asset management, and project management.
• Demonstrates sound knowledge of Microsoft Office, including Word, Excel, and Outlook. Must be able to input, monitor, and manipulate data with these applications.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional leadership skills, demonstrated by the ability to make difficult decisions, lead diverse employees, and build a collaborative and results-oriented team.
• Strong employee development experience to build a strong bench of leadership capabilities.
• Ability to be a positive, energetic team player, a strong leader, and a source of inspiration and innovative thinking.
• Excellent written and oral communication skills in a global environment.