ASSISTANT FRONT OFFICE MANAGER - HILTON INDIANAPOLIS

Description

We are seeking an experienced Assistant Front Office Manager to join our team. The ideal candidate will have a passion for hospitality and a proven track record of providing exceptional customer service. As an Assistant Front Office Manager, you will be responsible for assisting the Front Office Manager in overseeing the daily operations of the front desk and ensuring that our guests have a memorable experience.

  What's in it for you?

• Discounted parking fee.
• Complimentary meal (lunch or dinner) for associate only.
• Work / Life Balance: we provide an array of flexible schedule.
• Health Insurance:  (Full Time associates) Benefits are effective the 1st day of the month following the date you complete your enrollment, not to exceed 60 days of employment. 
• Retirement Savings (401k) with employer contribution (Full Time associates).
• Paid vacation:  Eligibility for this time begins after 90 days of service (you will begin accruing on your first day).(Full Time associates)
• Flexible Sick Days:  We offer flexible sick time which means you may use the time as personal time.  Eligibility for this time begins after 90 days of service (you will begin accruing on your first day). (Full Time associates)
• Room for growth!

Job Responsibilities:

• Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.
• Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
• Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Receive departmental related guest complaints and ensures corrective action is taken.
• Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
• Other duties as assigned.

Job Skills:

• Analyze and interpret business records and statistical reports; interpret policies established by administrators.
• Use mathematical skills to interpret financial information and prepare budgets.
• Understand the government regulations covering business operations.
• Make business decisions based on production reports and similar facts, experience, and opinion. 
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Requirements

Job Qualifications:  

Education: Bachelor’s Degree in Management, Hotel Administration, Business or related field.

Experience: Minimum 1-year of night audit, 2-years experience in front desk operations, and 1-year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.

Licenses/Certifications: N/A

Physical Requirements and working conditions:   

Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.