What are the responsibilities and job description for the Summer Intern: IT Service Desk position at G2?
About G2 - Our People
G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs).
Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.
We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits.
About G2 - The Company
When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.
G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!
About G2’s Intern Program
G2’s Intern Program is back for its 4th amazing summer! You’ll work closely with leaders and peers throughout the 10 weeks- focusing on making a real impact on G2, with a final presentation about your work to our Senior Leadership Team. We’ve packed the summer full of professional development and social events to lay the foundation for your career, and we’ll close it out with G2’s Mid-Year Meetup, a celebration of the first half of the year.
G2 Intern Program Details
- 10 weeks: June 3rd - August 9th
- Hybrid: Tuesday through Thursday required in-person at our Downtown Chicago HQ
- Pay: $20/hour; 40 hours a week
About The Role
This hands-on internship offers the unique opportunity to dive into the world of IT asset management and frontline support, ensuring our operations run smoothly and efficiently:
- Enhance Asset Accuracy: Take charge of our asset inventory system, conducting regular audits to align digital records with physical assets. Your meticulous attention will ensure our inventory is always up-to-date, supporting the entire organization's tech needs.
- Streamline Asset Data Management: Showcase your technical skills by importing and exporting critical asset data, optimizing our inventory system's effectiveness. Your efforts will directly contribute to the seamless operation of our IT landscape.
- Solve Tech Challenges: As the first point of contact for Tier 1 service desk requests, you'll troubleshoot and resolve a variety of technical issues. This is a fantastic opportunity to sharpen your problem-solving skills, provide exceptional support, and make a tangible impact on our team's success.
As a member of the IT Service Desk team this summer, you’ll focus on:
- Working with an asset inventory system to ensure accuracy with assets physically onsite
- Importing and Exporting asset data into inventory system
- Answering Tier 1 service desk requests
Requirements
- A rising Junior or rising Senior at an accredited college or university
- Attention to detail and concern for accuracy.
- Excellent organization skills (email, task management, follow-up)
- Self-motivated and able to work collaboratively and independently, delivering on assigned tasks and responsibilities.
- Strong written and verbal communication skills
Our Commitment to Inclusivity and Diversity
At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.
--
For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying to this job.