Reporting Analyst

GA Foods is seeking a Reporting Analyst to join the GA Foods Customer Care team. This position is a full-time role dedicated to supporting the multi-channel Care Center operation. As a primary function, candidates will be expected to create, maintain, and analyze Care Center reporting for all operational activities. Additionally, candidates are expected to assist Operations Support Specialists in their day-to-day management of operations. Miscellaneous duties may include but are not limited to, real-time queue management, first-line agent support, and agent training support.

Salary

$19.25 hourly

Job Type/Schedule

Full-time, M-F, on-location/hybrid

Reporting Analyst Responsibilities:

· Accurate and timely analysis and delivery of all existing Care Center reports to stakeholders across the business

· Communicate results of the analysis to stakeholders via multiple modes of communication including email and in-person presentation

· Recommend and action improvements and enhancements to current reporting, while creating additional reports to provide insight into key data points

· Periodic review of databases to ensure data accuracy and integrity

· Monitor agent activity and status in real-time and assist Care Center leadership in scheduling agent off-line activities

· Assist Care Center support with training and technical assistance as necessary

· Other duties as assigned.

Real-Time Analyst Qualifications:

· Must have an intermediate to advanced working knowledge of Excel including proficiency in writing formulas, leveraging pivot tables, and utilizing the vlookup function

· Experience in creating, maintaining, and analyzing various business reports

· Analytical skills that allow for the development of data-driven reports

· Basic understanding of the day-to-day Care Center operational activities including reporting, workforce management, training and real-time agent support

· Demonstrated ability to manage time and prioritize projects to meet deadlines

· Excellent critical thinking skills to help solve business problems and make decisions

· Strong organizational skills and attention to detail

· College degree is preferred

Employee Benefits:

· Mon-Friday work week

· After a 90-day probationary period, GA Foods is happy to offer its employees the following benefits:

· Medical, Dental, Vision, Life Insurance, 401K, all major holidays are paid days off for all employees - 8 holiday days each year, plus, 8 PTO days within your first 12 months.

Physical Demands

Prolonged periods of sitting and working at a desk.

Diversity and Inclusion:

· We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to GA Foods. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Equal Opportunity Statement:

· We offer equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Drug-Free Work Place / Equal Opportunity / Affirmative Action Employer

Salary : $19 - $0