Admissions and Records Specialist

Position Summary

Essential Duties and Responsibilities

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience with Banner (or similar ERP systems) preferred.
• Effective oral and written communication skills; effective telephone techniques.
• Ability to learn assigned clerical tasks readily and to adhere to prescribed institutional routines.
• Ability to make mathematical computations and tabulations accurately.
• Ability to understand and carry out moderately complex oral and written instructions.
• Ability to establish and maintain effective working relationships with students, other employees, and the public.
• Ability to maintain confidentiality of office information and FERPA compliance.
• Ability to keyboard at 40 correct (net) words a minute for 3 minutes.
• Knowledge of advanced word processing, including merge functions, database, and spreadsheet software (Computer Level II Exam).
• Working knowledge of office procedures; general office procedures, GSCC procedures, composition, machine transcription, and records management (Office Procedures Level II Exam).

• Enters and maintains admissions and records data in software systems.
• Communicates with enrollment services, financial aid, instructors, division chairs, IT, and Deans regarding student admissions, registration, attendance, reinstatement, and academic records.
• Performs major changes, registers students, and withdraws students.
• Evaluates high school transcripts and processes admissions applications.
• Processes grade changes, roster changes, academic standing updates, and manages Academic Bankruptcy and Course Forgiveness requests.
• Submits National Student Clearinghouse enrollment transmissions and error corrections.
• Approves and distributes enrollment verifications.
• Serve as Designated School Official (DSO) to issue the form I-20 to international students.
• Assists financial aid with the unofficial withdrawal process.
• Assists with creating new courses, new programs, and prerequisite settings in Banner.
• Assists with mass emails and email merges.
• Assists with duplicate resolution and incorrect SSNs.
• Sorts, checks for accuracy and completeness, posts and scans documents related to student record management.
• Maintains transcript associated files and routine correspondence.
• Assists with the beginning-of-term and end-of-term processing procedures.
• Serves as backup for college transcript evaluator.
• Assists in coverage as needed for the front counter.
• Assists with graduation ceremonies at the end of each semester.
• Complies with all policies of the Alabama Community College System and the College.

Qualifications

• Two (2) years of postsecondary education with a minimum of 15 semester hours in business or office-related coursework required. Associate’s degree preferred.
• Two (2) years of experience in a postsecondary student services office required.
• Friendly personality; enthusiastic, positive attitude; evidence of trustworthiness and ethical conduct; effective human relations skills; strong work ethic.

Application Procedures/Additional Information