Service Specialist

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value the unique perspective each of our employees bring to the workplace. We know that when people with different cultures, backgrounds and experiences work collaboratively, we can exceed our business objectives. We are dedicated to attracting, developing and retaining a diverse workforce that fosters creativity and enables our ongoing success. Essential Job Functions and Responsibilities Performs a variety of the most highly complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include: Reviews instructions from agent, underwriter, insured, broker, etc. to understand/determine what is needed to provide quotes, issuances, renewals, endorsements, etc. Computes premiums on quotes, issuances, renewals, audits, endorsements, and/or cancellations/reinstatements based on proper rate selection, rules, and company procedures. Enters rate, premium, and/or policy information into appropriate systems for policy updates/issuance. Maintains file accuracy and completeness. Orders, prepares, and/or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and/or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle/motor carrier filings, etc.). Sets up and clears submissions. Researches and resolves, and/or corrects errors and/or issues. Prepares, assembles, and/or issues policy/endorsements and associated documentation. Researches and reconciles premium/billing accounting discrepancies. Responds to premium/billing questions. Performs preliminary risk evaluation and/or loss analysis. Utilizes computerized systems for research, tracking, information gathering, and/or troubleshooting (i.e., Excel/Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.). Shares and/or conveys the most highly complex information via telephone, e-mail, fax, regular mail, or in person to underwriters, agents, brokers, reinsurers, and/or insureds maintaining a professional demeanor in all situations. Participates in other departmental processes/projects, such as changes/enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies/practices. Acts as a liaison with other departments and facilitate interdepartmental communication. May perform other tasks including support, photocopying, imaging, mail, data entry, agent contracting support, and/or supply functions. Provides guidance, training, and assistance to lower level positions. Serves as a resource for other functional areas. Demonstrates expert knowledge of department policies and procedures and utilizes broad understanding of the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines. As appropriate for line of business, may approve new business, renewal business, and/or endorsements based on a defined set of instructions/guidelines. Performs other duties as assigned. Job Requirements Education: Associate degree or equivalent. Field of Study: Business, Finance, Liberal Arts or related discipline. Experience: 3 years of related experience. Experience in the insurance industry preferred. Business Unit: Bond Number of Positions: 1