What are the responsibilities and job description for the Shift Manager position at Gaijin?
Gaijin, Chef Paul Virant's okonomiyaki restaurant in the West Loop, is expanding and we are looking for leaders to help us grow! We are now interviewing for an experienced FOH professional to fulfill part-time floor management duties (one weekday Saturday and Sunday evenings). Our ideal candidates are career-minded, have a passion for providing extraordinary customer service, and excel at communication and teamwork.
Job Responsibilities
- Helping to manage the floor, including touching tables, overseeing staff, monitoring the door, resolving any conflicts or guest concerns
- Providing excellent customer service while serving on the floor, including peak service shifts
- Helping to manage all employees, including supporting the GM in training and performance management
- Display exceptional leadership skills and ability to train a diverse staff
- Achieve outstanding guest satisfaction ratings
- Ensure quality and consistency of every facet of FOH operations, with a guest-focused mindset
- Manage daily restaurant operations and standards of cleanliness
- Work gracefully and consistently in a fast-paced environment, managing many moving parts with a focused but fun attitude
- Responsibly and thoroughly complete all tasks associated with opening and closing the restaurant
Background and Qualities
- Strong desire to promote a culture of exceptional hospitality
- Passion for educating staff and guests on what may be unfamiliar (but delicious and exciting!) cuisine, beverages, techniques, and flavors
- Able to meet the physical demands of the job (stand and walk for an entire shift, lift up to 40 lbs, operate all necessary tools, equipment, and cleaning chemicals)
- Floor management experience preferred, with strong, enthusiastic leadership skills
- Servsafe and bassett certified
- Night/weekend availability a must
- Familiarity with Toast, Resy, and Tock a plus
Salary : $25 - $27
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