Salesforce Administrator (US Remote)

Why Gainsight?

At Gainsight, our mission is to be living proof you can win in business while being human first. Our values — Golden Rule, Success for All, Child-like Joy, Shoshin, and Staying Thirsty — guides us towards that mission.  

Gainsight is the leader in customer success and product experience software. The Gainsight Customer Cloud offers everything your business needs to retain customers and drive growth in the age of the customer. As the first cloud of its kind, Gainsight brings together the required technologies to deliver a superior post-sale experience, ensuring customers easily adopt products they’ve purchased and achieve their desired business outcomes in partnership with their vendor. Gainsight joined the Vista Equity Partners portfolio in 2020.

Leading companies such as LinkedIn, Adobe, Tableau, Splunk, and Box choose Gainsight culminating in our recognition as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America and EY’s Entrepreneur of The Year. The company has offices in California, Phoenix, St. Louis, London, and India. Gainsight is a remote-friendly workplace. Gainsight was recognized as one of the Best Work-From-Home companies in 2021.

With diversity and inclusion at the forefront of Gainsight’s core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. By joining the Gainsight team, you’ll be playing a significant role in our growth, having an opportunity to put your fingerprints on our next phase of scale and customer impact, giving you the opportunity to apply and grow your expertise.

Job Description

Gainsight is looking for an experienced Salesforce Administrator with a demonstrated history of working in the SaaS industry. The candidate should have worked on Salesforce.com as the primary administrator and should have strong knowledge of setup and configuration including, but not limited to custom objects, fields, formulas, workflow rules, process builder rules, page layouts, validation rules, and Salesforce best practices. The person should have the ability to manage multiple priorities and meet deadlines while working in both an individual and a team capacity.

Responsibilities:

• Perform day-to-day administration of Salesforce.com
• Perform user management activities like assigning licenses, permissions, creating profiles/permission sets, etc. as needed
• Be the first point of contact for any Salesforce.com related queries and/or requests from internal users
• Implement technical solutions within Salesforce.com using custom objects, fields, formulas, workflow rules, process builder rules, page layouts, validation rules, duplicate matching rules, etc. to align with business processes
• Support integration of Salesforce with any third party applications, as needed
• Support configuration and enhancement of Salesforce CPQ
• Maintain security such as user accounts, sharing rules, permission sets, user roles and profiles, field-level security, content folder rights, public groups, list views, and other setup options
• Use dataloader application(s) to insert/update/delete records as needed
• Create and maintain reports, custom report types, reporting snapshots, and dashboards
• Create, update, and maintain documentation for the company’s Salesforce.com instance
• Identify opportunities to optimize configuration and automate manual processes and suggest enhancements
• Actively support the company’s transition from Salesforce Classic to Salesforce Lightning

Required Skills and Technologies:

• Salesforce Classic - Intermediate to Advanced. Salesforce Admin certification preferred
• Salesforce Lightning - Basic to Intermediate
• Dataloader applications like dataloader.io, workbench, etc. - Intermediate to Advanced
• Salesforce CPQ - Basic to Intermediate
• Microsoft Excel - Basic
• Google Sheets/Docs - Basic

Other requirements:

• Strong communication and documentation skills
• Demonstrated ability to translate business requirements into technical specifications
• Extremely detail oriented
• Passionate about solving problems by engaging with cross-functional teams to understand pain points and identifying systematic solutions
• Maintains a highly organized and accurate task list, visible to project management and other project resources engaged
• Track time, progress, goals, and deadlines

Job Benefits 

At Gainsight, our mission is to be living proof you can win in business while being human first. 

Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

Here are our 5 core values

• Golden Rule: We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community.
• Success for All: We believe in success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.
• Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do.
• Shoshin:  We believe in a beginner’s mind.  Don’t surround yourself with people like you--diversity breeds creativity. 
• Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness.  The solution is to think more, not do more.  

Why You’ll Love It Here 

• Our Attitude: We’ve created a new category from scratch and we continue to be the thought leader in Customer Success. 
• Our Leadership: We offer the leading tech solution for driving Customer Success.
• Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
• Our Technology: Our technology allows companies to drive retention and growth by delivering the value customers demand.
• Our Impact: In addition to helping companies grow, we’ve committed to $100 million in wage expansion for underrepresented groups over the next few years.
• Our Clients: Big companies like Box, Adobe, Marketo, and many others.
• Our Team: Our team is composed of innovative Customer Success thought leaders and experts in their field from various industries.

Benefits include medical, dental, vision, short and long-term disability, life insurance, 401k available on the first day of the month after start date, and flexible PTO.

Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records.