What are the responsibilities and job description for the Assistant Help Desk Technician - Onsite Irving, TX position at Gainwell Technologies LLC?
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
Your role in our mission
- Image, troubleshooting, and configuring laptops, Windows 10/11
- Assists customers in resolving break/fix tickets for laptops
- Processing returns, processing new hire laptop request.
- Includes shipping and receiving.
- Maintaining/updating asset inventory in ServiceNow
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
What we're looking for
- One or more years of technical training in computer and customer support
- One or more years of Windows 10/11 preferred
- One or more years’ experience with using ServiceNow preferred
- Experience working with company products and operating systems
- Experience with solving computer-related problems and company escalation policy
What you should expect in this role
Candidate must be located in Irving, Texas
Office environment - Onsite at our Irving, Texas office location
Video cameras must be used during all interviews, as well as during the initial week of orientation.
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The pay range for this position is $29,100.00 - $41,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
