Field Service Manager

Galaxy Home Recreation is Oklahoma’s most trusted and fastest growing home recreation retailer since 1975, providing hot tubs, pools, swim spas, hot tubs, outdoor furniture, swing sets, saunas, grills, billiards, home theatre seating, and more in our Tulsa, Broken Arrow, and Oklahoma City and Rogers, AR locations.

You would be responsible for providing our operations team with ongoing leadership and training. Multi-unit experience in a distribution environment is a plus. You will ensure an extraordinary customer experience at all times, ensure the operations team is knowledgeable about company/store communications and delivers customer service and quality installation in a timely manner. Ensure transfers and all jobs are completed to company standards timely.

Billiards of Tulsa DBA Galaxy Home Recreation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Essential Duties and Responsibilities: (This description is a general statement of required major duties and responsibilities performed on a regular and continual basis. It does not exclude other duties that may be assigned.)

· Must be familiar with and knowledgeable about how to service products properly and efficiently from various manufacturers.

· Must have basic electrical and Plumbing knowledge.

· Must demonstrate leadership ability to effectively supervise a crew of technicians in multiple locations.

· Must be able to train and mentor technicians.

· Provide high quality control by ensuring that all products are serviced correctly according to Galaxy standards and that customers are satisfied.

· Must be mechanically inclined and passionate about hands-on learning.

· Must be agile and work to solve problems within time constraints.

· Must be willing to work irregular hours and extended shifts as needed.

· Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, and management.

· Leads by example with the Company’s Code of Ethics. This includes following company policies, standards, and specifications.

Supervisory Responsibilities: Directly supervises Service Technicians in multiple locations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Communicate with manufacturers on product updates and issues.

Qualifications, Knowledge, Education & Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates and Licenses:

Valid Drivers' License

Equipment:

Truck or Service Van

Knowledge, Skills, and Abilities:

· Time management

· Computer skills, specifically in Excel, Word, and service platforms such as Storis

· Oral and written communication

· Professionalism

· Prior pool and hot tub service repair experience preferred

· Minimum of 2 years management experience

· Multi-location management experience a plus

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service management: 1 year (Required)

Work Location: In person