What are the responsibilities and job description for the Claims Adjuster Trainee position at Gallagher?
Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.
Responsibilities
Are you Fast? Are you Flexible? We are Pronto Insurance and are looking for candidates that will thrive in a fast working environment and flexible work schedule. We provide a 5 week training program that will provide you the skills necessary to be successful as a claims adjuster. You will be provided with all resources needed and mentorship from Pronto leaders in order to succeed in the role. Our vision statement is to aspire to be the number one choice for hispanic customers that are looking for insurance based financial protection and peace of mind. Come join our team!
JOB DESCRIPTION: CLAIMS ADJUSTER-TRAINEE
Job Duties & Responsibilities:
- Determine coverage
- Determine liability (who’s at fault for the damages)
- Interview customers, claimants, and witnesses
- Partner with appraisers/estimators to manage vehicle repairs
- Negotiate with customers and other insurance carriers and resolve claims
- Provide excellent customer service by meeting service level metrics on call answer rates and customer satisfaction scores.
- Issue payments as per discretionary settlement authority limits.
Schedule
Monday - Friday from 8:00AM - 5:00PM and extended hours/weekends/holidays depending on business needs.
Qualifications
Qualifications:
- Bi-lingual in Spanish
- Ability to obtain a Texas Adjuster License
Education & Experience:
- Desire to continuously learn - staying up to date on industry knowledge and taking initiative to assess clients' needs
- Organizational skills - attention to detail, time management, focus on priorities, thoroughness and follow up
- Tech savvy- Proficient in computer window-based programs with excellent navigation skills
- Effective communication - using clear, concise written and verbal communications and decision making abilities
- Drive - self-motivated to find the answers, solve problems, and stand for a highly-ethical approach in all you do
- Interpersonal skills - modeling an optimistic attitude and compassion when handling difficult client conversations
- Experience - High School diploma or equivalent required, prior experience in a customer service role preferred
Pronto Insurance offers our Full Time Employees the following benefits:
- Medical, Dental, Vision Plans
- 401K Retirement Plan
- Employee Stock Purchase Plan
- Disability & Life Insurance
- Paid Vacations & Paid Holidays
Additional Information
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
Salary : $37,400 - $47,300