What are the responsibilities and job description for the Epic Systems Support Specialist position at Gallagher?
About Us:
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Responsibilities: Specializes in providing in person assistance to employee end users through technical expertise for hardware issues, management, and upgrades. Maintains and troubleshoots a range of user problems including PC hardware/software/LAN and voice network. Diagnoses problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems. Acquires, installs, and upgrades PC components and software and planning for/responding to service outages and other problems. Trains users on use of new technology and software. A Supervisor of Support level employees. May include supervising offshore resources and/or contract resources. Responsibilities typically include:
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
- Setting day-to-day operational objectives and KPIs for team.
- Defining technical requirements
- Managing quality issues
- Handling routine problems, escalating when necessary
- Ensuring IT Compliance policies and procedures are understood and followed.
- Typically requires a University Degree and minimum 3 years of prior relevant experience, or equivalent experience.
- System architecture and integration
- Communication and stakeholder management skills
- Root cause analysis
- Product development management
- App development/programming
- Product technical, configuration, and administration knowledge
- Agile development
- Project management
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
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