Risk Manager

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 160 captive locations in Texas and California  Our vision is to become the industry leader by making Pronto Insurance products a reality for all.

UW Risk Manager for Texas

• Employment Status: Permanent / Full Time
• Job Location: Brownsville
• Reports to: EVP

OVERVIEW

MGA Risk manager is responsible for balancing company risk. This is done by ensuring the correct premium is collected for the corresponding risk, underwriting guidelines are followed and ensuring regulatory compliance. In addition works to create competitive rates through bi-annual rate filings and ensuring key pricing variables are priced correctly. 

ACTIVITIES

1. Develop, enhance, and measure quality of underwriting practices and procedures according to the needs of the Company and market conditions:
1. Leads changes needed to U/W guidelines based on input and feedback from internal auditing, compliance/legal, claims, sales, changes in risk tolerance, and industry trends.
2. Submits updated U/W guidelines filings to the TDI and coordinates and ensures timely responses to objections
3. Regularly review available technology to automate and improve various parts of the sales process within software systems:
1. Work with external vendors to find an ideal balance of supplementing Underwriting processes with necessary third party data while controlling costs

1. Oversees the MGA Auditing department to ensure risk mitigation through focused tasks, quality assurance, and that corrective / preventive actions are taken when exceptions are found:
1. Executing U/W guidelines and procedures regarding risk exposure, application,  renewal, acceptance, modification and denial of coverage. 
2. Underwriting bulletins and system notification to ensure proper agent training / binding of risk
3. Providing  consistent messaging of U/W rules across channels, including Pulse, UW Queue UW Auditing and both internal and external communications.     
4. Consistent focus on the identification of root causes leading to effective preventative and corrective actions
5. Coordinates data analytics projects including queries and tickets
6. Measurement & achievement of individual KPIs 
7. Leads, trains, and measures the underwriting team to ensure integrity of the underwriting activities and processes. 

1. Meet the company underwriting objective of ensuring the right premium is collected for the corresponding risk (preferably at point of sale): 
1. Ensure the department keeps its daily activities focused on meeting underwriting company objectives.   
2. Provide risk related information to other areas.
3. Support carrier and reinsurers relationships for the Texas programs
4. Be the chief point of contact for any Underwriting audits (internal and external) and for the Underwriting portion of any new software systems.

1. Routine system improvements to meet company underwriting objective:
1. Improve risk selection at the point of sale
2. Open ticket with IT to address inaccuracies within the system
3. Conduct cost-benefit analysis for desired system changes and ensure changes comply with regulation

1. Works to create competitive rates through bi-annual rate filings and ensuring key pricing variables are priced correctly
1. Work with EVP on rating strategy, analyzing key rating variables, and submitting recommended approvals
2. Ensures the group is routinely reporting and following up on Price-related Pulse defects and issues
3. Ensure the group is on track to provide all needed reports and information on a timely basis to support rate filings, objections and regulatory inquiries. 

1. Proactively supports and maintains a departmental culture of continuous improvement and customer satisfaction:
1. Responsible for departmental budgeting, forecasting, and strategic planning.
2. Ensures compliance with corporate guidelines and regulatory requirements.
3. Coordinate responses to any Underwriting complaint received (Insureds, TDI, BBB, etc). Take necessary corrective / preventive steps.
4. Work to improve overall departmental and system efficiency

Qualifications:

• Proven management experience required, with a focus on goal setting, coaching, efficiency, and effective leadership.
• Process improvement skills, being able to take an existing structure and continuously look for ways to enhance
• Ability to drive to results by making decisions in a proactive, timely way and establishing priorities with clear goals and responsibilities to achieve results.
• Ability to independently analyze solutions and employ and examine all resources available to implement solutions.
• Ability to lead change by effectively building commitment and winning support for initiatives.
• Strong interpersonal skills with the demonstrated ability to gain the confidence, respect and trust of senior executives, clients and colleagues.
• Demonstrated ability to lead others and follow-through on projects to completion.
• Demonstrated ability to function effectively as a team-oriented leader.
• Proven ability to exercise sound judgment and strong problem solving skills.
• Effective clear & concise written and verbal communication skills, including the ability to communicate internally as well as externally with remote locations, external partners and clients and vendors. 
•  Must demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development.
• Proven ability to work in a high pressure and time sensitive environment.
• Strong Organizational Skills

Click Here to review our U.S. Eligibility Requirements

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.

We believe that all persons are entitled to equal employment opportunity and do not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, we will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Salary : $58,500 - $74,100