QUALITY ASSURANCE SPECIALIST

Galloway Company is a specialty dairy product manufacturer located in Neenah, Wisconsin. We are family-owned with exclusive core values centered around pride, empowerment, nimbleness, commitment, and honesty. Our state-of-the-art processing equipment and superior workforce enable us to provide quality products, excellent service, and world-class innovation. We produce three main product lines: Sweetened Condensed Milk, Ice Cream Mix, and Beverage bases. We are currently recruiting for a Quality Assurance Specialist.   Position Purpose: The Quality Assurance Specialist supports the quality and food safety systems of the company.  The QA Specialist manages the: customer COA systems, customer quality sample processes, environmental sanitation monitoring program, integrated pest management program; and provides technical support to various quality and food safety programs.   Primary Job Accountabilities and Responsibilities:   Food Safety Responsibilities Comply with Internal and External Food Safety System Requirements and applicable regulations (WDATCP/FDA) Model and promote Good Manufacturing Practices (GMPs) QA and Technical Support Maintain depth of understanding in Quality Testing System in order to be a resource in the development, enhancement, and implementation of software systems supporting QA Function as a technical resource for inquiries, training, and trouble-shooting user issues Quality data review and entry Report deviations to QA Manager in complete and appropriate detail Communication of out-of-spec results to QA Manager and begin preliminary investigation React with urgency to logistics if the shipment schedule could be affected Coordinate Certificate of Analysis (COA) preparation and distribution to ensure timing compliance with customer Maintain customer files, email contacts, and other supporting databases Prepare and submit samples to customers Manage the environmental sanitation monitoring program, swabbing, data entry, data trending and reaction to correct Manage Integrated Pest Management program with Pest control vendor Customer-specific sample submission, Analysis Request Form generation, and data entry as applicable Serve as QA Manager designate in the case of an extended absence by the QA Manager; will provide backup coverage as needed Maintain ROSS system QA items to ensure product testing, sampling, product characteristics, and COA accuracy Oversee the collection of process or quality data Reviewing, analyzing, and data summary distribution for trends or problems Assist with managing Vendor Assurance specifications, reviews, and credentials Provide support, knowledge and expertise in documentation of incidents/complaints, corrective actions, and Corrective and Preventative Action (CAPA) Root-cause analysis, implementation of corrective action, and verification Assist Quality Assurance Manager in continuous improvement of product quality, quality testing, and QA Department Assist Quality Manager in lab equipment calibration/repair, as needed Development and maintenance of QA Standard Operating Procedures/Work Instructions   Required Knowledge, Experience and Education:  Bachelor’s Degree in Food Science, Dairy Science, Microbiology, Nutrition, Food technology or equivalent combination of education, training and/or experience required A minimum of 3 years of relevant industry experience is required Knowledge of GMPs, FSSC (GFSI) certification HACCP and PCQI Certified preferred   Better Process Control School Certified is a plus Proficient in Microsoft Office (Outlook, Word, Power Point and Excel) Requires strong English language and interpersonal skills Excellent written and verbal communication Ability to coach, teach and lead others Ability to quickly learn technical systems, such as ERP, LIMS Proven problem-solving ability; sound judgement and decision-making Ability to multi-task in a highly customer (internal and external) focused business environment Must be self-directed with the ability to work individually and with a team High analytical aptitude: strong data analysis skills and attention to detail Highly adaptable and flexible to a dynamic environment Company Core Values: Honesty - Caring about People Commitment - Develop People, Develop Processes Nimble - Innovation Empowerment - Improvement, Accountability, Measurement Pride - Focus on the Customer   We provide an attractive Midwest location. The Fox Valley is located on the western shores of Lake Winnebago, offering the outstanding quality of life found in mid-sized communities along with the outdoor activities of a lakeside location.   We are a fun, family oriented organization.    Galloway Company offers an attractive and competitive compensation and benefits package, which includes, health insurance, wellness programs, 401k Plan with company match, paid time off, life insurance, STD/LTD and much more.    TO APPLY: If you are interested in applying for the Quality Assurance Specialist position at Galloway Company, please click on the apply button to upload your resume and complete an online application.   Upon receipt of this information you will receive an invitation to complete a Culture Survey.  Resumes will be reviewed once the Culture Index Survey is completed.  Galloway Company is an equal opportunity employer.