What are the responsibilities and job description for the Tech Support Engineer II position at GameStop?
Description:
SUMMARY
Working with general supervision, the Tech Support Engineer is responsible for the planning, development, administration and support of client systems and applications in an enterprise environment. This position interacts with a manager several times a week, perhaps daily, to receive guidance and feedback. Many non-routine activities will require manager’s advanced approval.
ROLES AND RESPONSIBILITIES
- Participate in planning and development of new client systems technologies/services
- Perform daily management, monitoring and administration of client systems
- Provision and deploy physical and client systems according to defined best practices
- Resolve basic issues related to area of expertise as they occur
- Collaborate with team members across IT
- Participate in IT service management processes
REQUIRED SKILLS AND EXPERIENCE
- Excellent customer service skills
- 2+ years of relevant experience
- Must be available to work after hours and weekends as needed
- Must participate in an “on-call” rotation and accept calls after hours and on weekends to respond to the needs of a 24x7 support environment
- Must be able to lift at least 50 pounds
- Configuration management experience using software such as BigFix, SCCM, Endpoint Manager
- Designing, building, maintaining a windows imaging solution such as MDT, Windows Autopilot
- Virtual application and desktop experience using technologies such as Citrix, Amazon, Microsoft
PREFERRED SKILLS AND EXPERIENCE
- Experience in retail
- Experience with executive support
- Experience in a call center
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