Case Manager

Gamida Cell is a cell therapy pioneer working to turn cells into powerful therapeutics. Our proprietary nicotinamide (NAM) technology leverages the properties of NAM to enhance and expand cells, creating allogeneic cell therapy products and candidates that are potentially curative for patients with hematologic malignancies. Gamida Cell is a publicly traded company (Nasdaq: GMDA).

Our pipeline includes Omisirge®, an FDA-approved nicotinamide modified allogeneic hematopoietic progenitor cell therapy, and GDA-201, an NK cell therapy candidate being investigated for the treatment of hematologic malignancies.

General Scope and Summary

The Case Manager is an instrumental role focused on facilitating a patient’s case from enrollment in Gamida Cell Assist through Order fulfillment and case completion. This role will be responsible for providing a positive customer experience throughout the entire process. This position reports to the Associate Director, Lead Case Manager.

Roles and Responsibilities

• Point of contact for transplant centers when ordering Gamida Cell therapy
• Manages patient cases from patient enrollment through case completion
• Answers incoming Gamida Cell Assist calls and warm transfers if needed from hospital administrators, patients to respective Gamida Cell team members
• Provides exemplary customer service to internal and external customers
• Interface between Gamida Cell Assist Account Management and Field Quality teams regarding dry runs
• Notifies Gamida Cell management team of sites interested in ordering omidubicel if site is not currently onboarded
• Trains onboarded sites on how to appropriately utilize Gamida Cell Assist’s hospital portal
• Works with Be The Match Case Managers to ensure appropriate coordination of shipping of the starting material
• Supports all activities from enrolling of patients, ordering the starting material, receipt of starting materials, through shipping of final product to site
• Works with Cell Therapy Operations team to ensure knowledge of where Gamida Cell product is in the manufacturing process
• Liaise with transplant centers as it pertains to their order
• Reviews new cases to ensure enrollment is complete and patient and transplant center information is accurate and complete
• Confirms final order prior to solidifying manufacturing slot
• Works with transplant centers to ensure appropriate and timely delivery of final product
• Assists with patient support requests for patient assistance with referrals to selected vendor, including travel and lodging support, payer support, financial support and psychosocial support
• Collaborates with Account Management and Payer Access and Reimbursement teams
• Consistently and actively protects protected health information

Experience, Education and Specialized Knowledge and Skills

• Must be located on the West Coast or willing to work pacific time zone hours
• Demonstration of excellent customer service
• Proficient with computer skills
• Excellent cross functional collaboration amongst various cultures
• Proven ability to think strategically and prioritize
• Exceptional problem-solving skills
• Exhibits initiative, flexibility, and dependability
• Customer focused
• High degree of organization, analytical skills and attention to detail
• Excellent communication skills, both written and oral
• 5-7 years or more of case management/ reimbursement/ patient services experience in pharmaceuticals/biotech, transplant and/or cell therapy preferred
• Knowledge of Stem Cell Transplant and/or Cell Therapy operations, preferred
• Bachelor’s Degree
• Social Work or Nursing experience a plus, but not required

Reports to:  Associate Director, Lead Case Manager

Base Salary Range:  $95,000 - $115,000

Salary : $95,000 - $115,000