What are the responsibilities and job description for the Show Thru Associate position at Gander RV & Outdoors?
The outdoors is a big place and just as it offers endless adventures, so does our company.
Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 2,500 bays and over 2,000 technicians on staff; over 135 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.
As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!
Our Show Thru Associate is primarily responsible for demonstrating operation of sold units for delivery to their retail owners. You will provide to the Service Department as well as keeping the sales team apprised of work progress. Your passion will be rewarded through an aggressive, uncapped earnings potential, commission driven pay plan.
Essential Job Functions:
- Ensure a thorough, professional demonstration takes place for each new RV owner
- Assist all new owners as a liaison with each department of the dealership while advising them on additional accessories, equipment, supplies, etc. that would make their experience more enjoyable
- Review and ensure 'owed to customers' forms are filled out and authorized to keep record for future use.
- Ensure all paperwork, keys, owner's manual(s), warranties if applicable, etc. are available to new owners
- Ensure all relevant dealership personnel are aware of status of delivery process
- Be knowledgeable of work status of sold units to meet set delivery time
- Communicate with sales managers and F&I managers of any delays of scheduled deliveries prior to set delivery time
- Be available to spot deliver when needed
- Perform quality inspection of unit deemed ready for delivery
- Actively follow up with customers that have been delivered to see if any concerns or usage questions, etc.
- Perform other essential duties and administrative functions as assigned
Essential Job Skills:
- Good communication skills both verbally as well as written.
- Good organization and follow up skills are required.
- The ability to follow department procedures and policies
- Good clerical skills a plus
- Customer relation skills
- Tolerance for change and willingness to adapt to ensure customer success
- Detailed oriented with initiative to provide quality delivery
- Valid Driver's License and acceptable driving record
- Forklift experience/certification preferred or ability to be certified required
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage!
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.