Customer Service Specialist

Customer Service  - Retention Specialist - $600 Signing Bonus   Are you eager to kick-start your career in a dynamic and supportive work environment? At Gannett's Customer Service Center (CSC) in sunny Phoenix, Arizona, we have an exciting opportunity for early-career individuals like you to become a key player in our Customer Retention Specialist role.   Why Choose Gannett CSC for Your Career Journey?   At Gannett, we don't just offer jobs; we offer a platform for your professional growth. Here's why you should consider joining us:   1. Career Development: We believe in nurturing talent from within. As a Customer Retention Specialist, you'll have the chance to enhance your customer service skills, learn the ins and outs of our products, and receive advanced training on procedures and guidelines. Your growth is our priority.   2. Supportive Team Environment: You won't just be a cog in the machine here. Our team is like a family, and we work together to achieve success. You'll be part of a great team where knowledge-sharing, and collaboration are encouraged.   3. Competitive Compensation: We value your contributions. In addition to a base pay of $16.37 per hour, you'll have the opportunity to earn commissions. Plus, we offer a generous signing bonus of $600, paid with your first paycheck following training.     Position Overview:   Rate of Pay: $16.37 per hour commission.Signing Bonus: $600.00 will be paid on your first paycheck following training.   Location: Phoenix, Arizona   As a Customer Retention Specialist, you'll be the voice of Gannett, dedicated to retaining our valued clients. Your responsibilities will include:   Taking ownership of customer concerns and ensuring resolutions. Investigating and resolving customer issues promptly and efficiently. Making independent decisions following established guidelines. Maintaining a customer-centric approach, in line with CSC's Best Practices/QA guidelines. Exceeding productivity standards and providing one-call resolutions. Handling escalated customer situations with finesse and achieving issue closure. Completing all required documentation for customer interactions. Qualifications:   To thrive in this role, you should possess:   High School Diploma or the equivalent of 1-year work experience required A passion for customer service and problem-solving. Experience working in Customer Service/Client Retention is preferred. Demonstrated negotiation skills and the ability to diffuse challenging situations. Flexibility to work weekends and holidays. Strong time management skills to excel in a fast-paced environment. High Accuracy rate in your work including communications, documentation, etc. Self-motivated, creative, flexible, willing to take initiative, accountable, and able to effectively handle multiple tasks simultaneously. Demonstrate a high level of accuracy and attention to detail. Must be able to accurately complete basic math calculations.  Employment is contingent on passing a pre-employment, post-offer background check   Ready to embark on an exciting career journey with us? Join our team and discover the endless possibilities at Gannett. We look forward to welcoming you! Apply today to be part of something special.      #LI-JM1Gan.Sales #Sales #LocalIQ

Salary : $16