What are the responsibilities and job description for the Coordinator, Customer Relations, Contact Center position at Gap Inc.?
About the Role
In this role, you will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication. You will be Customer Curious as your support and improve the customer experience and satisfaction. You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing.
What You'll Do
- Provide support to customers and field partners for all our brand stores in North America through multiple interactive channels of communication.
- Demonstrate abilities in managing unique, complex, or escalated customer issues, using multiple sources of information.
- Ability to determine solutions independently, think creativity and implement rapidly with an extraordinary focus on resolution for a positive customer experience.
- Ensure accuracy and compliance with customer calls related to Risk Management or Social Responsibility.
Who You Are
- Proven experience in customer service and/or a high pressured, multitasked environment
- Solution oriented individual with strong verbal and written communication skills
- Demonstrated ability to manage complex issues and deescalate situations
- Strong communication and interpersonal skills, including the ability to deescalate situations with poise and composure.
- Ability to create innovative solutions and processes that enhance the customer experience.
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