Financial Planning Program Manager

Financial Planning Program Manager

Gardner-Webb University is seeking an energetic, dedicated and passionate professional with student service experience to serve as Program Manager for student financial aid.

The Financial Planning Office is dedicated to providing students and their families with friendly, efficient and responsible services. We continually strive to be innovative in financial aid delivery as well as help support institutional enrollment and retention goals. This position serves in an integral office role by administering and processing financial aid programs to meet the financial needs of our student populations.

ESSENTIAL DUTY AND RESPONSIBILITY IS TO SUPPORT THE FINANCIAL PLANNING DEPARTMENT IN PERFORMING THE FOLLOWING RESPONSIBILITIES:

• Assist in the administration, awarding and coordination of aid while adhering to federal, state and institutional policies and procedures.
• Coordinate the Federal Pell Grant Program.
• Administer all student loan programs (private and federal) for the university.
• Coordinate loan processing in Banner, COD, and ELM.
• Certify loan eligibility for Stafford, Plus, and Alternative loans for all students (day, goal, graduate).
• Coordinate the review of SAP and scholarship maintenance.
• Assist with the mailing/emailing of tracking letters and follow up for students with unofficial FAFSA’s, CFLAG, Dependency issues, or missing verification items.
• Assist with completing R2T4 calculations.
• Assist with special projects and recruiting events as needed.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree preferred.
• Previous financial aid leadership and experience preferred.
• Experience with Banner or similar student software and Microsoft Office products.

SKILLS:

• Knowledge of Title IV regulations, rules, policies and procedures.
• Excellent written and oral communication skills required.
• Excellent customer service and public speaking skills required.
• A demonstrated ability to work independently and in a team-based environment, manage conflicting priorities and work under deadlines.
• Ability to work flexible hours.
• Ability to perform multiple tasks.
• Ability to exercise good judgment and handle confidential information in a discrete and professional manner.
• Excellent attention to detail and organizational skills, and professional office, email and telephone etiquette.
• Team player that shares our commitment to enhance the student experience and give exemplary customer service.

Gardner-Webb University is a coeducational, residential, private institution with a strong emphasis in the Liberal Arts, located in Boiling Springs, North Carolina with easy access to Charlotte, Asheville, and Greenville-Spartanburg. The university offers a variety of undergraduate and graduate programs to approximately 3,600 students. Founded by North Carolina Baptists in 1905, Gardner-Webb University employs individuals who participate in and wholeheartedly support Christian values.

Application:

Review of applications will begin immediately and continue until the position is filled. Candidates should complete the application and include a letter of interest, résumé, and names and contact information for at least three professional references with their submission.