IT/EHR Specialist

Job Title: IT/EHR Specialist

Department: IT

Reports To: IT Manager

FLSA Status: Exempt

Gastroenterology Associates is a healthcare organization dedicated to providing comprehensive and innovative gastroenterology services. Our team of healthcare professionals is committed to delivering high-quality care to patients with digestive disorders and promoting overall digestive health. We serve the upstate of SC with five medical offices and three endoscopy centers.

Gastroenterology Associates is also committed to providing our employees with the tools needed to be successful. We support their professional development and achievements and strive to maintain a positive environment as well as a healthy work life balance. Please review the job description below to see if you would be a good fit and want to join our team.

Summary
This position entails work in the designing, training, implementation, troubleshooting and evaluation/revision of our EHR-related products/services and to be 1st tier IT support for all providers and staff. The candidate shall have a good understanding of or ability to learn clinical workflows with a preferred, but not required, clinical background. Must be proficient in the use of computers and able to effectively communicate and train end users in the use of our practice systems.

Essential Duties and Responsibilities

Include the following:

· Design, troubleshoot, and maintain Templates for EHR

· Design, troubleshoot, and maintain Documents and Document Macros for EHR

· Assist with data extraction for both the St. Francis and Prisma Accountable Care Organizations

· Learn what is required for Macra/MIPS government programs

· Communicate effectively with EHR/Patient Portal vendor, Capsule Endoscopy vendor, and entities associated with the lab interfaces to report/solve/assist in solving software/hardware errors and issues

· Be comfortable training MDs/APPs/staff in both group and one-on-one settings

· Be comfortable with change (especially ever-changing technology) and open to new ideas

· Assist with trouble shooting patient portal issues – to include talking with patients

· Be sympathetic to and patient with frustrated end users

· Be discreet with patient data and abide by current HIPAA regulations and Practice standards

· Be available some weekends and evenings for training, implementation, or testing purposes

· Be available to take call on rotating weekends

· Be able to travel to all sites where our providers offer services

· Be available to travel out of town if needed for training purposes

· Be able to create teaching documents and manuals

· Modify teaching style in order to meet various learning needs

· Remain calm and positive in stressful situations

· Strategize while under pressure

· Analyze and redesign workflows as needed

· Assist with IT issues such as logging off users, reset user passwords, add/remove users from network and exchange servers, printer and scanner issues

· Troubleshoot phone system

· Setup new computers/laptops

· Assist with the setup and maintenance of multiple software interfaces

· Troubleshoot some hardware issues in addition to software issues

· Help troubleshoot software/hardware connectivity issues

• Other duties may be assigned.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with EHR/EMR related products.
• Regular travel to office and center locations.
• Knowledge of basic networking and personal computer operating systems including Windows 10, Windows 11, Windows Server 2012, Microsoft O365 Management, Exchange Management, DHCP, DNS, Active Directory, and VMware.
• Knowledge of basic system security and understanding of laws and regulations related to this position.

Education and Experience

• At least two years IT related experience preferred.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of bending, stooping and generally working around computers, phone system and server rooms.
• Must be able to lift 25 pounds at times.
• Must be able to access and navigate each department and location of practice and endoscopy centers.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: On the road