Practice Manager

JOB SUMMARY:

The overall responsibility of this position is to oversee the daily operations of the medical practice. The Practice Manager will coach, supervise, train, and mentor employees to ensure that the practice operates in a safe and efficient manner. Additionally, will ensure that patients receive the highest quality of care and customer service.

QUALIFICATIONS/EDUCATION:

• Bachelor’s Degree (B.A) or equivalent, two to four years related experience, or equivalent combination of education and experience.
• Computer knowledge; MS Word and MS Excel and Outlook.
• Bi-lingual English/Spanish

ABILITIES/SKILLS:

• Strong organization, problem-solving and analytical skills; able to manage priorities, and workflows to lead a team.
• Acute attention to detail.
• Excellent verbal and written communication skills.
• Strong leadership skills; must be able to work independently with minimal supervision.
• Ability to deal effectively with a diversity of individuals across the organization.
• Good judgment with the ability to make timely and sound decisions.
• Demonstrate ability to plan and organize projects.
• Able to respect and maintain patient confidentiality at all times.
• Must be dependable and conduct him/herself in a professional manner.
• Must be able to follow policies and procedures.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises all the employees within the practice.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Ensures compliance with licensing, state, and federal regulations.
• Supervises and oversees the patient flow.
• Responsibilities include interviewing, hiring, training, counseling, and evaluating employees; planning, assigning, and directing work.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Manages and organizes office operations and procedures including but not limited to bookkeeping, payroll, information management, filing systems, supplies, and staffing.
• Orders and maintains office supplies and inventory.
• Analyzes and maximizes office productivity and monitors unnecessary employee overtime.
• Establishes, modifies, implements, and monitors systems and procedures to enhance timely and efficient workflow.
• Develops and monitors office budget; ensures office activities are conducted within budgetary restrictions; initiates cost reduction programs.
• Must monitor that employees are accurately registering patients with the correct demographic information, member identification, and insurance plan.
• Ensure that patients’ insurance is verified prior to the office visit or procedure and that referrals/authorizations are being obtained as required by the patient's health plan in order to avoid denied claims.
• Responsible for the volume of patients seen daily and the volume of procedures scheduled.
• Prepares reports and correspondence as needed.
• Manages office copays, petty cash funds, and reimbursement procedures.
• Assists with general clerical/administrative duties as needed including but not limited to answering phones, filing, preparing correspondence and memoranda, faxing, copying, and mailing.
• Interviews, trains, supervises, motivates, and develops office staff; manages schedules and workflow.
• Assigns duties and monitors the quality of work; assures staff conforms to organizational policies and procedures and government regulations.
• Complies with Infection Control and OSHA Regulations (biomedical waste, handling, and disposal) for the practice as per regulations,
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on the overall activities of the team, identifying problem areas and taking corrective actions.
• Performs other duties as assigned by management.