Job Posting for RETAIL SYSTEMS SUPPORT SPECIALIST at GATE HR
Summary: Responsible for technology solutions and support in the Retail environment. This includes but not limited to Hardware, Applications, Interfaces and Databases. Other activities include Evaluating, Testing, Installations, Upgrading, Monitoring, and Documenting. Maintaining Change Control, Issues Lists and Test Scripts. Primary Responsibilities:Support technology used in the Retail environment. Maintain documentation for new solutions, issues, change control and testing. Ensure upgrade processes and procedures are documented and consistently executed. Ensure testing processes and procedures are documented and consistently executed. Management of documents, reports, web content and information shared internally. Provide training for end users and level 1 support. Conduct diagnostic investigations of application and hardware errors with regards to Level3 and Level4 support. Consult with vendors regarding system functionality. Monitor and report on application and hardware defects. Escalating issues timely and appropriately. Keep current with application release notes. Responsible for maintaining test scripts and test procedures. Proactive in building processes to minimize/eliminate downtime. Maintaining PCI Compliance Proficiencies: Hardware POS Hardware and peripherals including Scanners, Printers, Credit Card Terminals Software /OS – Windows 7, Windows 10, Windows Servers, Dell KACE Other Basic TCP/IP Networking and Troubleshooting Network Switches LAN / WAN Education and Experience:5 years of experience supporting technology in a Retail environment Other requirements: Must be available for overtime, off hours, working at remote sites and weekend call rotation.
Salary.com Estimation for RETAIL SYSTEMS SUPPORT SPECIALIST in Jacksonville, FL
$76,643 to $99,281
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