Building Maintenance Engineer

Overview

The Maintenance Technician is responsible for physically maintaining the property including corrective and preventative maintenance measures on property equipment, fixtures, buildings and completing service requests in residences.

Responsibilities

Position Overview

Gates Hudson Community Management, at the Board’s direction, effectively manages the property.  The Managing Agent will assume all responsibilities associated with accomplishing property objectives as set forth by the Association’s Board of Directors and GHCM’s Management Agreement. The MAINTENANCE TECHNICIAN conducts all business in accordance with the Association’s governing documents and GHCM’s established policies and procedures, all Federal, State, and County Fair Housing Laws, American with Disabilities Act, and all other laws pertaining to housing. The MAINTENANCE TECHNICIAN is responsible for physically maintaining the property including corrective and preventative maintenance measures on property equipment, fixtures, and buildings and for safeguarding the same.

Essential Duties and Responsibilities

Administrative

• Comply with Work Order System. Pick up work order ticket.  Initial ticket.  Complete repairs.  Return incomplete tickets.  Ensure work orders accompany all assignments.  Track work hours to equal eight hours.
• Provide lists of deficiencies or damage within buildings, and where applicable, lease        violations within buildings and/or apartments
• Become familiar with the property. Know the location of equipment, types of equipment, major property components, contracted work, personnel, etc.
• Control use of parts. Provide quality workmanship and maintain inventory of frequently used parts.
• Maintain stock rooms, maintenance workshops and offices.
• Comply with policy for keys, master keys, unit keys and common area keys.
• Follow reporting procedures.
• Perform additional duties as assigned.
• Owner/Resident Relations
• Perform all resident common area requests for service promptly and efficiently.

Owner/Resident Relations

• Perform all resident common area requests for service promptly and efficiently.
• Comply with policy regarding entering occupied units.
• Report to work wearing the proper uniform and identification.
• Promote goodwill among prospects, residents, owners, employees and contractors.
• Provide feedback on service requests to your supervisor.

Personnel

• Provide training to other technicians as required.
• Work night/weekend duty as scheduled.

Preventative Maintenance

• Be knowledgeable of pertinent laws and EPA and OSHA regulations governing proper storage and management of hazardous materials, including solvents, flammables, and freon.
• Schedule and perform routine preventative maintenance on all appropriate equipment as directed by your supervisor. Update logs as provided.

Routine Maintenance

• Perform emergency repairs including corrective and necessary clean-up.
• Change locks and makes keys.
• Operate and maintain furnace, mechanical equipment and controls for continuous heat, air conditioning and hot water as applicable.
• Where applicable, perform turnovers in a timely and efficient manner.
• On a daily basis diagnose and perform minor and routine maintenance/repair, as directed and as applicable, involving the following
• Electrical and plumbing (including water lines)
• A/C and heating systems
• Appliances
• Stairs, gates, fences, patios, railings
• Tile, carpet, flooring
• Roofing, gutters, fasteners
• Interior/exterior lights
• Fireplaces, ceiling fans
• Shutters, doors, cabinets, windows, sliding glass doors
• Boiler, gas and electric
• Door locks
• Security systems
• Ceiling and wall leaks
• Dry wall
• Report all major repairs and needed requisitions to your supervisor prior to any expenditure of funds.
• Assist in moving abandoned furniture, appliances, etc. to a dumpster when necessary.
• Be knowledgeable of inventory levels of spare parts and supplies and inform your supervisor of shortages.
• Assist in keeping grounds neat and free of litter. Rake, sweep, shovel as necessary.
• Take monthly water consumption readings, if applicable.
• Possess and/or provide tools necessary to perform all corrective and preventative work. (Exceptions:  heavy pipe wrenches, pulleys, chain-falls, drain snakes, scaffolding.)
• If applicable, remove and transfer heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant.
• Clean-up after repairs or at end of day.

Safety

• Be aware of the condition of the property throughout the community and immediately initiate action to correct unsafe conditions; e.g., broken steps, and open holes, broken/burned out exterior lights.
• Ensure storage areas remain locked when not in use.
• Promote awareness for safety and security for maintenance staff.
• Provide feedback and follow-up in emergency situations. Provide written Incident/Accident Report.
• Be aware of all utility meter cut-offs, apartment and fixture cut-offs, sewer clean outs.

Knowledge and Skills

• High School degree or equivalent certification required.
• Additional training in electrical systems, plumbing, HVAC or basic computer technology as applicable to the Association.
• A driver’s license may be required.
• Ability to work independently and also as a productive member of a team.
• Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
• Must have a strong background in customer service.
• Must have excellent written and verbal communications skills.
• Maintain full working knowledge of Microsoft Office Systems (including but not limited to Excel and Word), personal computers, Internet applications, Jenark, printers, telephones, fax machine, photocopier.

Physical Demands and Work Environment

• Physical Demands
  • Ability to walk property and go up and down flights of stairs depending on the property structure.
  • Ability to hear and speak well enough to converse verbally over the phone and in-person (expressing or exchanging ideas by means of the spoken or written word).
  • Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and easily.
  • Ability to see well enough to use the computer effectively and read written communications.
  • Ability to lift, push, pull or carry up to 25 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility.
  • Ability to complete general office duties.
• Work Environment
  • Indoor and outdoor environment.
  • Uses standard maintenance equipment such as tools, ladders, snow blowers, etc.
  • Possible use of heavy machinery depending on the property type.

Qualifications

• High school diploma/GED required.
• At least 2 years’ experience as a Maintenance Technician, preferably in residential property management.
• CFC Type 2 or Universal certification is preferred.
• Must be able to perform plumbing, electrical and HVAC repairs, as well as carpentry and locksmithing, painting, dry-wall repair, and snow removal.
• Must be available to handle on-call emergency services on an as-needed basis.
• Must have personal, reliable transportation to get to work in order to respond to on-call emergencies.