Job Posting for Phone & Data Entry Specialist at Gateway Center
Help our essential workers get to the frontlines! We are looking for phone and data entry specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with. You’ll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call/record
Perform Data Entry and Customer Service skills
Be able to navigate on-line efficiently
Work requests/records received for those requesting to sign up for shift
Identify customers' needs, research to see if request has credentials needed
Skillfully change from one task to another without loss of efficiency or composure
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 25 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1 year data entry preferred
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Excellent written communication skills
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required
COVID-19 Considerations: Keeping our employees and our community healthy and safe!
Multiple sanitation areas in the facility
Social distancing in shared areas
Staying home when sick
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
Salary.com Estimation for Phone & Data Entry Specialist in San Antonio, TX
$104,858 to $133,149
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