Client Care Specialist
Job Posting for Client Care Specialist at Gateway Services Inc
Job Overview
The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.
Duties & Responsibilities
- Ensure excellent customer service, interacting via telephone, email, and in-person.
- Build rapport and assist customers with product orders.
- Interact and provide information in response to inquiries about products and services.
- Determine client needs, offering possible solutions or follow-up as needed.
- Coordinate client service requests, to ensure delivery is in accordance with client expectations.
- Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
- Ensure best practices processes and procedures on all administrative and operational activities within the department.
- Any other duties as assigned.
- Education, Training & Qualifications
- Post-secondary degree or diploma in a related field
- One year experience working within customer service environment involving client care
- A high level of integrity, ethics, and compassion for the care of the deceased is required.
Skills & Abilities
- Teamwork oriented
- Strong problem identification and solving skills.
- Ability to effectively communicate, verbally and written.
- Ability to multitask with multiple systems, while interacting with customers
- Highly motivated, energetic, and able to thrive in a fast-paced environment.
- Ability to build and maintain relationships with corporate departments, key business partners and customers.
Working Conditions
- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally lifting/moving 100 lbs.
- Regularly exposed to low/moderate/high noise environment
- Regularly exposed to low/moderate/high heat environment
Salary.com Estimation for Client Care Specialist in Northborough, MA
$59,779 to $77,203
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Client Care Specialist.
Click the checkbox next to the jobs that you are interested in.
-
Community Management Skill
-
Income Estimation: $59,628 - $79,391
-
Income Estimation: $81,027 - $99,492
-
-
Community Outreach/Activism Skill
-
Income Estimation: $54,254 - $72,730
-
Income Estimation: $59,628 - $79,391
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Gateway Services Inc
Gateway Services Inc
Lincoln, AL
Full Time
Gateway Services Inc
Houghton, MI
Full Time
Gateway Services Inc
Princeton, IL
Full Time
Gateway Services Inc
Seneca, NY
Full Time
Not the job you're looking for? Here are some other Client Care Specialist jobs in the Northborough, MA area that may be a better fit.
We don't have any other Client Care Specialist jobs in the Northborough, MA area right now.
Seraphic Springs Health Care, Fitchburg, MA
Seraphic Springs Health Care, Milford, MA