Call Center Assessor Part Time

Overview

Picture Yourself At Gaudenzia (as a HelpLine Assessor)!  This is a Part Time Position

Gaudenzia is one of the leading organizations, providing substance use and mental illness treatment to thousands of impacted individuals on an annual basis! Here at Gaudenzia, we understand the complexities and that the impact that addiction has on individuals, families and our communities and that is why we need you! We realize the importance of delivering quality services to those impacted by substance use disorders; services that are individualized and specialized to meet the needs of our clients. We are an employer of choice in the field of treatment for substance use disorders, and welcome new ideas and capabilities-that is where you come in! Are you someone looking for a rewarding, life changing and fulfilling career? Here at Gaudenzia, we are committed to improving the quality of our client’s lives by equipping them with the skills they need to reach and sustain recovery. We value our employees and create an atmosphere where innovation, respect, equality and professional growth and development are valued. As our organization continue to grow, we continue to need talent to help us meet the needs of our clients and our communities. We are seeking talent for a number of positions.  Join us and become a valuable contributor to our team!

Gaudenzia’s Mission 

Gaudenzia’s mission is to help individuals and families affected by drug and alcohol dependency, mental illness, and related conditions to achieve a better quality of life and become accountable individuals.  

Meet Our TeamAs a key contributor to our clinical team, you will work closely with our clients by providing evidence-based, addiction treatment services to our clients at one of our treatment facilities. You will work alongside other clinicians and peers, and will report to the Clinical Supervisor or Clinical Director at your respective facility. The clinical team is responsible for delivering recovery based clinical services to individuals, maintain a caseload of clients, maintain and submit accurate and timely clinical records within our Electronic Heath Records system, create, in collaboration with the clinical team, an individualized treatment plan that focuses on recovery and relapse prevention, and will have significant to advance understanding of how the therapeutic behavioral health programs operation and how clients progress through the treatment system and full continuum of care.

Who You AreYou are a Call Center Assessor who is passionate about helping individuals suffering from substance use disorders and/or mental health illnesses. Your passion helps you ensure these individuals get assessed at the appropriate level of care and find programming that suits the individual in their journey to sobriety. You are someone who realizes that the disease of addiction doesn’t discriminate, and can therefore work with individuals from diverse backgrounds. You have the ability to treat those who seek treatment with respect and dignity, by providing accurate level of care assessments. You are trust worthy, empathetic, adaptable, compassionate and a great listener. You are a problem solver and is not afraid to have difficult conversations. You have the ability to positively influence the vulnerable. You have good interpersonal and collaboration skills, with the ability to work successfully with people at all levels.

You want to join an experienced, supportive team who is also passionate about helping individuals suffering from addiction and mental illness, achieve a better quality of life, sobriety, and abstinence from substance use/abuse. You understand that while the industry is demanding, your role is significant to helping our clients at the very beginning of their journey to reach and sustain sobriety. Therefore, you are willing to work a flexible schedule that may contain rotating shifts, as well as weekend shifts as needed.

If this sounds like you, continue reading! If not, please contact a member on our talent team to discuss other potential opportunities that may be of interest.

Responsibilities

The Call Center Assessor is responsible for completing the HelpLine’s referral, admissions, and level of care (LOC) assessment process in addition to all related administrative functions including scheduling client transportation. This position serves as the coordinator for new admissions and confirms that all aspects of the intake and LOC assessment process have been completed and recorded in the electronic health record (EHR) system within the required timeframes. This role requires considerable contact with external entities including referral sources, community, and internal HelpLine and program management as well as the HelpLine Medical Assessor, including ongoing working relationship with marketing department. Major responsibilities include, but are not limited to: supporting the achievement of HelpLine utilization goals and objectives; assisting with the completion of Medical Assistance (MA) applications; securing consents; conducting intake and LOC assessments, including ASAM, with a focus creating a client-centered experience; entering timely and accurate intake and assessment data into Pennsylvania Web Infrastructure for Treatment Services (PA WITS) and the agency’s EHR; communicating clearly with clinical team members; and tracking referrals and generating daily reports of admission and discharge statuses.Work is performed with considerable independence in accordance with established regulations, policies, and procedures. Work is reviewed and supervised by the HelpLine Director, HelpLine Team Lead, and HelpLine Supervisor’s, to whom this individual reports.

What Gaudenzia Offers You• An organization who’s committed to diversity, equity and inclusion as such efforts remain at the core of Gaudenzia’s values. We believe to be engaged, you must feel included and valued. Our diversity and inclusion committees meet frequently to ensure differences are valued and all employee’s voices are heard. • Opportunity to work with professionals who effect lives daily and work on impactful projects and initiatives.• A rewarding career that does lifesaving work daily.• Competitive salary • Strong support network• Opportunities for growth and advancement with a clearly defined career path for upward mobility• Casual and innovative work environment • Access to 100’s of trainings in a virtual environment by way of Relias learning• Generous benefits package with some “free” and low-cost options for eligible employees:

Benefits & PerksMedical, Dental (Free), Short-Term Disability Insurance (Free), Life Insurance (Free), Accidental Death & Dismemberment Insurance (Free), Vision Insurance, Various Supplemental Benefits (Aflac, Legal, Identity Theft & FSA), Generous Paid Time Off Accruals at 80 hours minimally during your 1st year of employment, Generous Vacation Accruals at 80 hours minimally during your 1st year of employment, Paid Holidays per calendar Year “10 annually”, Paid Bereavement Leave, Education Assistance Benefit (Tuition Reimbursement), Full reimbursement for the cost of professional license/certification renewals, 403(b) Retirement Plan with 5% Employer Match and Employee Assistance Program (24 hours/day, 7 days/week).

Qualifications

Required Skills, Knowledge and Abilities• Knowledge and skill in assessment/evaluation and intake process and procedures• Knowledge of ASAM Criteria and the levels of care• Knowledge of the basic principles, philosophies, practices, and procedures of Gaudenzia’s treatment programs• Knowledge of the biopsychosocial characteristics and maladaptive behaviors of substance use disorders and/or mental illness• Knowledge of substance use and mental health disorder treatment programs, including familiarity with area providers• Knowledge and ability to work with electronic health record systems and PA WITS system• Ability to communicate effectively, both verbally and in writing• Ability to work with clients to gain confidence and cooperation• Ability to successfully work with others from various cultures and backgrounds• Ability to plan and organize work and prepare appropriate, accurate records, and reports• Ability to establish and maintain effective working relationships with clients, staff, health care providers, referral entities, outside agencies, institutions and the general public• Skilled at using computers, including familiarity and faculty with Microsoft Office programs like Word and Excel

Pennsylvania Position Requirements: The most qualified candidate will hold either a license or certification (CAC, CADC, LCADC, LCADC, LSW, LICSW OR LGSW)• Assessor 1: At minimum, an Associate’s Degree with two “2” years’ clinical experience “OR” a Bachelor’s degree with at least one “1” year of clinical experience.• Assessor 2: At minimum, an Associate’s Degree with three “3” years’ clinical experience “OR” a Bachelor’s degree with two “2” years’ clinical experience.• Assessor 3: At minimum, a Bachelor’s degree with three “3” years’ clinical experience “OR” a Master’s degree with one “1” year of clinical experience.Acceptable degrees include (but are not limited to): Social Work, Psychology, Addiction, Counseling, Health/Human Services, Criminal Justice, Education, Health Administration, Physical Therapy, and more.Pennsylvania Licensure Requirements: All applicants must hold a professional license through DOC or be credentialed through PCB at the time of hire “OR” being working toward licensure or certification with a completion date of no longer than 3 years after date of hire. Acceptable certification and licensures include, but are not limited to: CAC, CADC, LCADC, LSW, LICSW, LGSW, etc.We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.Gaudenzia is committed to a diverse and inclusive workplace. Gaudenzia is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.