Mgr Sr, Agulawak Retreat

GCI's Mgr Sr, Agulawak Retreat is responsible for direction and overall management of the Agulawak Retreat to include daily operations, planning, permitting, maintenance, and supply logistics of the facility. Responsible for budgeting and project management as well as ensuring the facility is fully trained and staffed.

Essential Duties:

This is a leadership role which directs the work of several team members including managers; has profit and loss responsibility for the department and is accountable. Sets the tone for continuing training requirements to improve and add new services for our customers. 

This position requires the Senior Manager to: 

• Fully own the mission, goals, operations, and results of the department.  This responsibility is non-delegable.
• Provide strong leadership to the VP’s direct and indirect reports.  This leadership includes generating enthusiasm and shared commitment; identifying and setting new directions; teaching, growing, and empowering; owning outcomes; and leading by example.  This responsibility is non-delegable.  Specific leadership duties include:
  • Establishing the vision and tone for the department, consistent with company culture and mission.
  • Establishing clear goals and performance expectations. 
  • Hiring individuals who can accomplish those goals and meet those expectations, and providing them the open communications, training, tools, and mentoring they need to be successful and develop professionally, and a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.  These processes include annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination.
• Pre and Post -Season Duties: 
  • Capital project planning, materials procurement, and shipping. 
  • Staffing and hiring 
  • Operations planning 
  • Supply procurement and shipping 
  • Permitting for facilities and staff
  • Operations and Capital Budgeting 
  • Create a Staffing plan for the following season. 
  • Identify and plan Capital and Maintenance Projects for the following season. 

Facilities: Organize, schedule, and ensure the quality of guest accommodations and activities; direct flight operations pertaining to transport, supply logistics and guest activities; Inventory and obtain necessary supplies (equipment, food, fuel, parts, materials; supervise building and equipment maintenance; Pilot boat used for supply runs; conduct safety inspections and training.

Oversee and manage daily operations of the Agulowak, delegate and supervise staff responsibilities. Responsible for hiring, leading, developing and managing the performance of those reporting to this position; establishes and communicates clear performance expectations, makes recommendations for salary increases.  Provide timely annual performance reviews for all direct reports and ensure that all employees within the department receive annual performance reviews on time. Responsible for team results and recommends and /or approves promotions, demotions, transfers, or disciplinary actions up to and including termination. Maintains union free workforce through effective communication and regular feedback to employees regarding their performance against expectations and use of effective performance recognition of groups involved. 

Knowledge/Skills/Abilities:

• Have extensive knowledge of the logistical requirements of operating a remote upscale retreat/lodge in Alaska. 
• Possess a working knowledge of budget analysis and cost projection methods. 
• Proven ability to manage a staff of up to 15 individuals in a remote camp environment in the context of a 7-day work week for a duration of up to 6 months.
• Have extensive knowledge of building, construction, vehicle, generator, and boat maintenance practices.
• Be a skilled boat and equipment operator and can teach boat and equipment operation to others.
• Have exceptional knowledge of wildlife, boat, and aircraft safety and able to teach wildlife, boat, and aircraft safety to others.
• Have knowledge of firearm safety and the ability to teach firearm safety to others.
• Have exceptional interpersonal communication skills and familiarity with the demands of guest services management.
• Be familiar with company safety systems and Agulawak Retreat safety policies and practices.
• Have good computer skills including a working knowledge of the Microsoft Office Suite
• Leader and self-starter able to perform a variety of tasks, working independently or with other personnel in a remote environment. 
• Leadership Proven ability to lead an organization to high levels of performance while maintaining morale and personal growth for employees in a union free environment. Ability to act as a positive mentor and coach to subordinates and instill a coaching environment in the organization.
•  Financial skills Ability to develop detailed capital and operating budgets for the department. Familiar with reporting and tracking tools necessary to assure budget guidelines meet expectations.
• Analytical skills Demonstrated ability to analyze complex challenging problems and situations leading to optimal solutions.
• Organizational skills Ability to develop the organization necessary to meet the group mission and to interface with other units within the company.
• Communications skills Excellent verbal and written communication required. Must be able to articulate information in presentation format in front of internal and external customers.
• People skills Demonstrated ability to manage performance through motivation and counseling of different levels of employees.

Minimum Qualifications: 

• A minimum of ten (10) years of experience managing a lodge or hotel in a remote location, with construction and maintenance experience, or in a similar environment.  
• Two (2) years’ experience in a supervisory/managerial role required.
• High School diploma required. 
• Bachelor’s degree in hospitality/Hotel Management, Business Administration, Culinary Arts, or a related field is required.  
• In addition to the minimum experience required, a degree may be substituted with relevant exempt work experience on a year-for-year basis.

Certifications Required: First Aid/CPR/AED training; Coast Guard Limited OUPV License

Additional industry specific certifications are highly valued and may contribute toward education.

Physical Requirements: Must be capable of performing a variety of physical functions involving lifting and carrying loads up to 70 lbs., efficiently and safely entering and exiting aircraft, boats and other motorized equipment, climbing ladders to heights of 20 feet, bending, reaching, working in cramped spaces and exposure to adverse weather conditions.

Working Conditions: Must live and work at a remote Retreat location (with employer provided room and board) for a period of approximately 6 months.  The work schedule is seven (7) days per week.  Most duties are performed outside with exposure to weather.  Travel to remote locations by large and small aircraft required.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Driving Requirements (if applicable): Must possess and maintain a valid driver’s license, proof of insurance, and a satisfactory driving record. 

EEO: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.