Residential Outside Consumer Direct Sales Representative

GCI's Residential Outside Consumer Direct Sales Representative will work to actively sell GCI’s products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for outside sales of GCI products and services in communities by accurately representing the company. 

• Perform quality presentations of products and services.
• Acquire new consumer cable modem and wireless customers. 
• Work rotating target lists with outbound cold calls.
• Sell door to door in the consumer market.
• Work assigned consumer sales events with Enterprise clients.
• Partner with Property Management groups as their tenants move in.
• Attend select trade shows.

• Demonstrated commitment to GCI’s Basic Principles, Mission Statement, Declaration of Principles and diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public.
• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Motivated self-starter, professional in habits and appearance. 
  • Capable of performing job duties with minimal supervision. 
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • High level of interpersonal skills. 
  • Ability to develop positive rapport with customers/clients.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Strong verbal communication and active listening skills.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
  • Ability to maintain confidential company and customer information. 
  • Ability to follow all guidelines, rules, and regulations as outlined in the company policy and procedures manual and the Sales Department policy and procedure manual. 
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Proven ability to grow and maintain a robust sales pipeline.
  • Working knowledge of GCI product lines, services, and features available.
  • Must be goal oriented and capable of meeting established quotas on a consistent basis.
  • Basic record keeping and organization skills required.
  • Understanding of wireless network technical monitoring, troubleshooting and coverage issues. 
  • Familiar with working and traveling in Urban & rural Alaska communities. 
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Minimum Qualifications 

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Minimum of three (3) years of direct customer service and sales experience. *

Preferred: 

• Bachelor’s degree in marketing, business, economics, or similar emphasis.
• Direct outside sales experience
• Telecommunications experience.
• Relevant telecom industry or job specific certifications. 

DRIVING REQUIREMENTS:

• This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Extensive travel is required within the state of Alaska to include traveling in small planes to remote locations. 
• Must be able and willing to work flexible hours including, but not limited to additional time on weekends, holidays, evenings, before or after normal work hours. 
• Includes inside and outside work; noise; adverse weather and driving conditions; upset customers, vendors, or employees.
• Must be able to stand or walk at least four to five hours in all types of weather. 
• May encounter hazards such as unrestrained animals/pets and upset customers. 
• Work requires daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Neat, clean, professional appearance required when interacting with vendors and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. 

DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.