Sales Technology Analyst

Job Description:

The Sales Technology Analyst will support our internal users leveraging a wide array of 3rd party technologies.
This role will report to the
Manager of Sales Technology and will work closely with our internal stakeholders and act as SMEs for the software's they support.
The ideal candidate understands our technology stack, procedures, and has the ability to rely on extensive experience and judgment to
problem solve issues.
As a member of the Sales Technology Team, this individual will be a strong collaborator with a hands-on approach, taking ownership of
sales technology support tickets to support the growth and scale of our Heartland distribution channels.

Essential Duties

• Provides a superior customer support experience for all users.
  
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.
  
• Effectively works with internal customers, Service Desk, and Technical Services personnel.
  
• Responds to and resolves inquiries and requests for assistance with 3rd Party/Sales Technologies.
  
• Logs and tracks problems; reviews problem tracking databases.
  

Required Qualifications

• High school education or equivalency is required.
  Bachelor's degree in information systems or financial technology is preferred
• One or more years of IT support experience required OR equivalent combination of education and experience.
  
• Strong credibility and interpersonal skills; ability to work with a diverse team across the US.
  
• Excellent verbal and written communication skills.
  
• Experience in supporting sales organizations, sales processes, sales methodologies, and strategy and can be a trusted advisor to leadership.
  
• Ability to build strong working relationships with cross-functional teams and stakeholders to ensure the sales organization's efficient operation and success.
  
• Passion for problem solving and ability to follow a defined process is a must.
  

Preferred Qualifications

• IT support/help desk/desktop support: 1 year
• Customer service/customer support: 1 year
• Working knowledge of the following Sales Technologies or Equivalent:
  • Salesforce.com, Drift, Outreach.io, Dialpad, KF Sell, DocuSign, & Hoopla, .net, Career Path Sales Technology Analyst > Manager, Sales Technology > Sr.
    Manager, Sales Technology

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law.
In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.
Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.PandoLogic. Keywords: Sales Representative, Location: Edmond, OK - 73003 , PL: 590776627

About the Company:
GDH Consulting

GDH Consulting is a specialized consulting and resource firm focused on providing qualified professionals within the Information Technology, Telecommunication, and Consulting industries to commercial and government sectors.

GDH Difference

Our motto, "Personal Service. Professional Results." is the primary reason we're the number one resource solutions provider in the market. The personal commitment we show to each employer and candidate is what separates GDH Consulting from other companies.

Our Approach to Business

At GDH Consulting, our value lies in the effort we put forth before, during, and after we submit a candidate to a client for consideration. Our goal is to offer our clients a manageable number of well qualified candidates presented in a timely manner.

Our Approach to People

At GDH Consulting, we know that happy employees make the best employees. That's why our delivery team makes the extra effort to ensure we understand our candidates' needs during the GDH process and while working for GDH Consulting. We want every candidate that works for GDH Consulting to feel like they are part of the GDH team.

Company Size:
100 to 499 employees

Industry:
Computer/IT Services

Founded:
2001

Website:
http://www.gdhconsulting.com/