What are the responsibilities and job description for the Crossroad IT Support - 811 position at GDH?
Job Details
Position Description
This position will serve as the Alabama Crossroads IT Support and User Acceptance Tester (UAT) for the State Agency Model (SAM) Crossroads Consortium project. The SAM project is a four-state (Alabama, Rhode Island, Virginia, West Virginia) USDA /FNS initiative. It will work closely with the Women, Infants and Children (WIC) program on the Crossroads system and ensure the software vendor is providing the desired functionality in the delivered product. A solid work history as well as proven experience in the use of SQL server development tools and assisting WIC program staff with business software planning, guiding and directing good software practices, conducting quality assurance and unit testing, and ensuring positive software testing results are required. This position also documents and researches problems and assists in their resolution.
Skills Required
The candidate must understand and interpret software requirements and know the process transformation of business rules into detailed documentation and validate through Crossroads system functionality. This individual must be able to learn current software systems and tools and technologies as they relate to the WIC Crossroads project. The successful candidate must have the ability to understand system requirements and assist with documentation including detailed design and program specifications using the MS Office Suite. Work on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system. May coach more junior staff. 1) Ability to write adhoc queries (complex and simple) using MS SQL Server tools for data research and data update validation. 2) Ability to conduct quality assurance testing for completed tasks and unit acceptance testing for system changes, as well as, review and analyze test results for accuracy. 3) Ability to develop or modify software utilities and programs using VB.NET or C#.NET to support the WIC program. 4) Ability to write complex SQL Server reports for data validation and WIC program use. 5) Create, execute, and revise software test plans, procedures, and scenarios as needed. 6) Troubleshoot Crossroads user reported issues, determine solutions for resolving, develop appropriate documentation, and report issues to vendor as needed. 7) Ability to understand and document business requirements for requested changes, as well as, review and interpret vendor documentation for accuracy. 8) Ability to communicate well with all levels of staff. Good communication skills and attention to detail are essential to this position. 9) Good organization skills and the ability to work on deadlines are a must. 10) Ability to work independently and as a valued team member. Skills Preferred Knowledge of and experience with the Women, Infants and Children (WIC) program is desirable. Some knowledge and experience with automated defect tracking and testing tools are desired. The ability to assist with trouble shooting and resolving problems using Software Quality Assurance processes and standards is also desired. In addition, the ability to work independently to generate SQL queries for research, creating SQL Server Reports, and conducting quality assurance and unit testing are desired.
Experience Required
Minimum four years of experience in Applications Development and Support to include programming/systems analysis experience and SQL experience.
Experience Preferred
Education Required
Minimum Bachelor s degree from an accredited four-year college or university in Computer Science, Math, Information Technology or a related field, including 2 courses in programming.
Education Preferred
GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic
information, veteran's status or any other category protected by law. In addition to federal law
requirements, GDH Consulting, Inc. complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has facilities and/or
employees. This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, benefits and training. Applicants with disabilities that require an accommodation
or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit GDH's website for notice of collection for California applicants.
This position will serve as the Alabama Crossroads IT Support and User Acceptance Tester (UAT) for the State Agency Model (SAM) Crossroads Consortium project. The SAM project is a four-state (Alabama, Rhode Island, Virginia, West Virginia) USDA /FNS initiative. It will work closely with the Women, Infants and Children (WIC) program on the Crossroads system and ensure the software vendor is providing the desired functionality in the delivered product. A solid work history as well as proven experience in the use of SQL server development tools and assisting WIC program staff with business software planning, guiding and directing good software practices, conducting quality assurance and unit testing, and ensuring positive software testing results are required. This position also documents and researches problems and assists in their resolution.
Skills Required
The candidate must understand and interpret software requirements and know the process transformation of business rules into detailed documentation and validate through Crossroads system functionality. This individual must be able to learn current software systems and tools and technologies as they relate to the WIC Crossroads project. The successful candidate must have the ability to understand system requirements and assist with documentation including detailed design and program specifications using the MS Office Suite. Work on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system. May coach more junior staff. 1) Ability to write adhoc queries (complex and simple) using MS SQL Server tools for data research and data update validation. 2) Ability to conduct quality assurance testing for completed tasks and unit acceptance testing for system changes, as well as, review and analyze test results for accuracy. 3) Ability to develop or modify software utilities and programs using VB.NET or C#.NET to support the WIC program. 4) Ability to write complex SQL Server reports for data validation and WIC program use. 5) Create, execute, and revise software test plans, procedures, and scenarios as needed. 6) Troubleshoot Crossroads user reported issues, determine solutions for resolving, develop appropriate documentation, and report issues to vendor as needed. 7) Ability to understand and document business requirements for requested changes, as well as, review and interpret vendor documentation for accuracy. 8) Ability to communicate well with all levels of staff. Good communication skills and attention to detail are essential to this position. 9) Good organization skills and the ability to work on deadlines are a must. 10) Ability to work independently and as a valued team member. Skills Preferred Knowledge of and experience with the Women, Infants and Children (WIC) program is desirable. Some knowledge and experience with automated defect tracking and testing tools are desired. The ability to assist with trouble shooting and resolving problems using Software Quality Assurance processes and standards is also desired. In addition, the ability to work independently to generate SQL queries for research, creating SQL Server Reports, and conducting quality assurance and unit testing are desired.
Experience Required
Minimum four years of experience in Applications Development and Support to include programming/systems analysis experience and SQL experience.
Experience Preferred
Education Required
Minimum Bachelor s degree from an accredited four-year college or university in Computer Science, Math, Information Technology or a related field, including 2 courses in programming.
Education Preferred
GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic
information, veteran's status or any other category protected by law. In addition to federal law
requirements, GDH Consulting, Inc. complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has facilities and/or
employees. This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, benefits and training. Applicants with disabilities that require an accommodation
or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit GDH's website for notice of collection for California applicants.
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