What are the responsibilities and job description for the IT Service Desk Agent position at GDH?
Job Description
IT Service Desk Agent
An L1 Service Desk Agent will need to understand basic computer functionality. The Service Desk role is technical in nature, but soft skills play an increasingly important role in achieving excellence. Communication, business context, and emotional intelligence are just a few of the capabilities that any person working in this role needs to possess.
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Advise users on appropriate course of action
- Escalate, if needed, unresolved problems to a higher level of support
- Assist customers via phone, chat, and self-service tickets
- Must be customer service oriented
- Must be a team player
| #LI-CJ1 |
Interested candidates please send resume in Word format to Please reference job code 91502 when responding to this ad.
GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit GDH's website for notice of collection for California applicants.
Salary : $15 - $17
