Lead Services Specialist 1 - Customer Service Management

Lead Services Specialist 1 - Customer Service Management

GE Aviation Aviation Military Systems category Services Mid-Career 12 / 10 / 2021 R3611364 Relocation Available : Relocation Assistance : Yes Mississippi United States of America Remote, Mississippi, United States of America location Remote, Mississippi, United States of America JOB DESCRIPTION Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site / property. These activities contribute to, maintain, repair and refurbish sold or existing products.

Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.

Responsible for departmental operations planning / execution or is focused on execution of professional activities within a technical discipline.

Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). Job Description

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy / strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and / or interdependent production cycles.

Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements.

Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s) / Function(s)).

Desired Characteristics

Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs.

Established project management skills.

Note :

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years experience required for any role based within the USA.

For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.

S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.*

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19.

Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided : Yes

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