Job Description Summary

The Customer Data Manager is a hands-on execution leader providing support to the Customer Data Management Director through direct customer engagement, management of contractors, and partnership with senior leaders and Enterprise Data Management. The successful candidate will be a strong, decisive, results oriented leader who can develop and manage relationships across cross functional teams and contractors based on trust, teamwork, and knowledge.

Job Description

Roles and Responsibilities

• Enable a proactive data management culture by applying data quality, management, and governance subject matter expertise to influence and support a culture of managing data as an asset.  This includes the identification, escalation and timely mitigation of data quality, and drive adherence to enterprise data management policies and processes.

• Act as an advisor to leadership to develop or influence objectives, plans, specifications, resources, and long-term goals for highly complex business and technical needs

• Apply foundational knowledge of Data Management best practices, standards, and policies.

• Design and conduct complex analysis to identify and remediate data quality or integrity issues and to identify and remediate process or control gaps

• Evaluate data quality metrics and data quality audits to benchmark the state of data quality

• Recommend remediation of process or control gaps that align to management strategy

• Partner with groups enterprise wide to coordinate and drive collaboration on data quality standard work implementation and remediation execution

• Effectively communicate and manage escalations to leadership

• Help drive business process change by influencing business partners  

• Proactively manage data operations support demand against available capacity, prioritize effectively, and leverage lean management techniques to deliver efficient support aligned with prioritization.

        

Required Qualifications

• For roles in USA: Bachelor's Degree, 5 years' experience in Customer Information Management, Master Data Management, or Data Governance.

Desired Characteristics

• Excellent communication and leadership skills and ability to articulate complex material to a diverse audience

• Data Management professional with knowledge and understanding of data management concepts such as data stewardship, data lineage, data quality, metadata, etc. including data quality and solving complex data challenges​​

• Passionate about driving change and influencing transformational change

• Demonstrated ability to build partnering relationships across the company at all levels (persuasive, good listener and assimilator of ideas and perspectives).

• Demonstrated success in collaborating and influencing business units to implement processes/procedures.

• Organizational skills and ability to prioritize and operate in a fast-paced, dynamic environment; ability to deal with ambiguity and drive results often based on limited information.

• Demonstrated ability to manage global resources (or contractors) as well as the ability to showcase teamwork skills to achieve common goals, provide resolutions, and share ideas.

Note
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Information

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19.  Some GE customers currently have vaccination mandates that may apply to GE employees.