Job Description Summary

Western Fossil ITR Manager role

Company Description
At Steam Power we are used to change and have been continuously adapting to respond to the to the many factors shaping our industry. Change is how we keep pace with the world around us and ensure our long-term sustainability. To achieve this requires us adopting a strong services mindset that becomes the very DNA of Steam Power. As a result, we have become more of a services organization.
We believe our success in large part will depend on us being as diverse of a team as our customers and regardless of our role, every one of us can contribute to making Steam Power the service provider of choice by customers around the globe.

Job Description
As a member of the Steam Power Fossil West ITR team, you will be an active contributor to the Fossil market strategy working with your Commercial Operation’s peers. This role will require you to manage Steam/Generator customer relationship for the accounts in Western US, while delivering orders, commitments, sales, cash and margin Op Plans for the accounts.

Success in this role looks like:
Establish yourself as a subject matter expert by demonstrating a level of product and service expertise required to discuss customer requirements/needs and develop a solutions/offering that will meet their needs. Also developing and presenting an offering for the customer, without being approached by the customer, that would improve their business.

You will be an indispensable ITR Manager, with excellent interpersonal skills, strategic negotiation competences and excellent deal management capabilities. As well, you will be responsible for the P&L of the assigned portfolio with responsibilities for project estimating, contract negotiation, project execution, billing/collection and project closeout.
Who You Are:
• You are someone who brings strong field engineering, technical direction and/or outage management knowledge of steam turbine and generators with high energy, self-starter and team player
• You have experience with (Industrial or Fossil) GE and Alstom rotating products and services
• You have advanced experience with relationship building and interaction at multiple levels of the customer organization.

Job Description

Your Role:

• Act as the single point of contact for GE Vernova to the customer.
• Maintain on-going customer relationships and ensure customer satisfaction.
• Responsible for P&L growth through Orders, Sales, CM and Cash.
• Responsible for outage scope planning and execution, including closeout oversight and event parts and repairs planning
• Act as the interface with various internal stakeholders such as Commercial Operations, Engineering, Finance, Sourcing, affiliates, Risk, Parts, and Repairs.
• Responsible for establishing work scope, cost, pricing, and driving emergent work for ongoing outages.
• Responsible for driving Safety, Quality, Delivery and Cost within assigned portfolio.
• Provide demand forecasting and pacing support to Sales Operations / Finance, maintaining accurate and current project and opportunity information in NEX

• Develop long term strategic plans by customer to drive Orders penetration and growth
• Drive an orders pipeline on complex, multi-offering transactions that may include Parts, Repairs, Outage Services, Performance Upgrades and long-term Service Agreements (SA).
• Coordinate with Inventory Management Leaders, Repair Managers, Parts Fulfillment Leaders, and engineering to enhance outage planning process thus expanding outage scopes.
• Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE
• Maintain knowledge of market trends, customer strategy / profile / requirements including outage schedules and competitor actions; share internally and use market knowledge to drive sales opportunities with customers.
• Willingness and ability to travel 50% of the time.

Basic Qualifications:

• Minimum of 5 years of experience in the Power Generation Industry
• Minimum of 5 years of experience in a customer facing role in power generation industry or similar industry
• Minimum of 5 years of experience working with, and knowledge of GE Steam Turbines and Generator technology products and services.

Desired Qualifications:

• Ability to effectively interface with all levels of internal and external customers
• Strong interpersonal and leadership skills
• Demonstrated value selling skills
• Strong oral and written communication skills
• Ability to manage and influence in a matrix environment
• Integrative team working style
• Ability to work independently and be a self-starter
• Business acumen / analytic ability
• Strong technical background and familiarity with Steam Turbine/Generator upgrades offerings
• Demonstrated computer skills, including Microsoft Word, Excel, Outlook and Power Point
• Broad and deep understanding of the commercial cycle – including product line/marketing/sales/commercial operations/engineering
• Strong account management skills, including developing relationships at the C-suite level; financial & analytical skills & strategic planning capabilities
• Customer service and “solution” mindset
• Knowledge of Steam Turbine and Generator design, operations and maintenance
• Experience planning and executing outages.
• Familiarity with Contracts and Service Agreements
• Strong leadership, financial, and commercial skills
• Team leader in a dynamic, energetic and proactive environment
• Demonstrated communication & organizational skills
• Experience establishing credibility and developing relationships with challenging customers

Additional Information

#LI-Remote - This is a remote position