Field Technician

We are looking for a skilled and motivated individual to join our team as a Field Technician. In this role, you will be responsible for providing on-site servicing, diagnostics, and repairs on Komatsu heavy equipment. The ideal candidate will have a proven track record of success in field service, excellent communication and interpersonal skills, and a passion for safety. If you are a self-starter who is driven to succeed, we want to hear from you!

Why Join us?

• Highly competitive compensation.
• Union fringe benfits including Pension, Healthcare, PTO, paid holidays and more.
• Employee discounts for personal auto purchases.
• Potential for significant career growth in a growing business.

What you'll do...

• Troubleshoot, diagnose, and repair mechanical, electrical and hydraulic failures of heavy equipment.
• Access Komatsu and other OEM websites to retrieve service manuals and other documents.
• Drive a service truck to various locations.
• Perform factory updates as scheduled, following the manufacturer's instructions and staying within recommended labor time requirement guidelines.
• Keep an accurate record of time worked to guarantee that each work order contains correct labor entries.
• Maintain daily service reports and equipment status reports.
• Complete all necessary forms and accurately depict each step in the repair process to expedite payment from the customer.
• Complete warranty information and store failed parts to ensure maximum reimbursement from OEM for each warranty claim.
• Perform an FLRA (Field Level Risk Assessment) at each jobsite and always remain vigilant of potential hazards.
• Communicate professionally and in a service-oriented manner, both written and verbally, with customers, vendors, and manufacturers.
• Actively participate in the meeting of department goals, including customer loyalty.
• Contribute to accurate customer machine population in the enterprise resource planning system (ERP).
• Contribute to accurate customer name and address information in customer relationship management (CRM) system.
• Other duties as assigned.

What you'll need...

• 3 years of successful hands-on experience with diesel engines, hydraulics, and diagnostics.
• Valid driver’s license and clean 3-year driving record.
• Experienced with the latest electronically controlled machines.
• Must be able to fully comprehend hydraulic and electrical schematics with a history of successful troubleshooting and technical experience.
• Competence in using a laptop and relevant software applications, such as Microsoft Outlook and Word; new hire will be trained on dealer ERP.
• Associate degree or certification in Diesel Mechanics preferred.
• High School diploma or equivalent required.

If you are ready to take your career to the next level, apply today.