What are the responsibilities and job description for the Computer Repair Agent position at Geek Squad?
The Computer Repair Agent is responsible for troubleshooting and performing repairs on desktops, laptops, and tablets at Geek Squad City (GSC). This role requires strong change management and organizational skills. Our agents adjust priorities based on business needs. Additionally, they replace and repair product components including motherboards, LCD screens, network adaptors, USB ports, optical drives, keyboards, touchpads, and accessories.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Diagnoses and troubleshoots products for repair.
- Completes routine functionality and quality testing on all products.
- Documents repair work and client communication for each unit.
- Partners with leadership to manage work-in-process (WIP) repairs.
- Answers their client's questions regarding cost, product installation, operation, and issue prevention.
- Tracks units along with corresponding parts to ensure client satisfaction and inventory integrity.
- Stays up to date with company-provided vendor certifications and trainings as required.
- Able to stand and sit for long periods of time
- Able to work in a fast-paced environment while remaining organized
- Able to lift up to 25 pounds with or without accommodation
- Able to multitask and demonstrate strong attention to detail
- 6 months of experience diagnosing, troubleshooting, and repairing technology products
- Consumer Electronics Manufacturer Repair Certification
- 6 months of experience using Microsoft Office Suite
- 6 months of experience using proprietary systems or inventory-related systems
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
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