Principal Engineer - IT Service Management

GEICO Tech is seeking a highly qualified individual to support our service management transformation. The selected individual should have in-depth experience with open-source platform development. This is a hands-on role and will require in depth understanding of the principal engineer must have domain and expert technical knowledge. Selected individual will be responsible for designing and developing solutions to complex problems and perform overall system management and integration functions.

Responsibilities

• Develop relationships with internal stakeholders to understand our users' visions and how the service management platform can assist with their digital transformation journey.
• Provide technical leadership for planning, designing, developing, upgrading, installing, testing, implementing, and maintaining the service management platform
• Create solution options that align with business mission, goals, and objectives
• Evaluate service management platform performance, provide advanced technical support for the service management platform by debugging platform problems, and make recommendations for resolution.
• Perform advanced technical development work for integration with the service management platform
• Provide technical expertise related to CMDB, to include but not limited to, discovery, infrastructure design and deployment, CI data governance.
• Maintain relationships between business services and configuration items in CMDB
• Provide customization and configuration of, but not limited to, workflow administration, custom scripting, third party integrations, report setup and development, etc.
• Provide subject matter expertise and industry best practices
• Provide architecture and technical direction for design, development and implementation of the service management platform.
• Define and estimate sprints for Agile projects
• Develop and conduct training and knowledge transfer to junior engineers

Qualifications/Requirements

• Must have between 4-8 years of experience with development and systems integration in open-source software, preferably using Open Source to build out platform services
• Must have 4 to 8 years of experience with Service Management Platform Architecture, scaling, On-prem, PaaS/SaaS management and development/workflow automation.
• Must have a deep understanding and broad command of service management software including CMDB, ITOM, ITSM, Portfolio, Logical and Physical Service Data Modeling, Service Map, Service Metadata collection/upkeep, and Configuration Item (CI) Governance.
• Must have expert knowledge of APIs
• Bachelor's degree in computer science or related field
• Excellent communication skills and ability to work independently or with in a diverse team
• Must be able a self-starter and operate with limited guidance and oversight.
• Solid understanding of agile methodologies such as CI/CD, Security, and Application resiliency

Benefits:

As an Associate, you'll enjoy our* to help secure your financial future and preserve your health and well-being, including:

*Premier Medical, Dental and Vision Insurance with no waiting period**

*Paid Vacation, Sick and Parental Leave

*401(k) Plan

*Tuition Reimbursement

*Paid Training and Licensures

*Benefits may be different by location.Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

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Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.