Operations Manager

Responsibilities:

The Operations Manager manages and provides leadership for all activities, processes and personnel relating to the plumbing, HVAC, and Sales teams!

• Provide leadership and direction for the HVAC and Plumbing business to enable consistent profitable growth.
• Oversee the preparation and analyze daily and monthly reports pertaining to the company’s service and install activities. Must have Service Titan experience.
• Recommend and implement changes to the service, install, and dispatch processes and procedures of the business to improve operational performance.
• Oversee the monitoring and routing of service work.
• Review and edit all commercial contracts and invoices before submitting to vendor.
• Ensure the effective training and development of field staff.
• Identify training needs and coordinate implementation of training programs.

• Understands dispatching right tech to the right call to create the best opportunities for sales.
• Understands how important it is for calls to be booked in the office creating opportunities for technicians (right tech right call). Oversee call booking rate.
• Helps with interviews and acquiring talent to round out the team.
• Manages fleet, reports, uniforms, vendors issues, customer service issues, special equipment issues, permit submission and training.
• Is the right hand of the GM- aligned in goals and business outlook--- fills in where the GM needs help.
• Helps drive the staff and departments- provides coaching when needed. Can fill in as a department manager during vacations or absences.
• Attends Daily Leadership meetings—usually helps with follow up and adjustments needed after the meeting.
• Sales focused- support processes with the sales manager until you reach 14M. May be able to add a small bonus kicker if they help you hit 10% above your annual goals in revenue for sales.

Job Requirements:

• A minimum of five years’ experience or supervising Service and/or Install functions required. An understanding of HVAC and Plumbing a requirement.

• Full grasp of the HVAC and Plumbing business—experience in service management and sales management is highly preferred.

• Bachelor’s degree in a business field is preferred. Significant relevant experience may be substituted for the educational requirement.
• Experience with Service Titan a requirement.
• Management and / or supervisory experience over 10 years is preferred.
• Excellent written and verbal communication skills are required.

What We Offer In Return:

• Competitive pay with potential opportunities for bonus and commission
• Retirement is around the corner! Plan ahead with our 401K and generous Company Match
• Rest easy knowing your family’s health is important and we offer affordable Medical and Dental. We also offer Paid Vision benefits, and other voluntary programs including Short and Long-Term Disability, Life, ADD, Accident, and more!
• Get your $ sooner with our weekly payroll
• Give yourself a chance to recharge, recover and rest with PTO days…earn from Day One and the longer you stay, the more days you accumulate
• Enjoy additional time off with 7 Paid Holidays
• Become a master of your craft with continuous learning with opportunities for advancement and professional development
• With a company who cares about YOU, come to work, and enjoy what you do and with whom you work…
• ….and much more!