What are the responsibilities and job description for the Director Patient Experience position at Geisinger?
- Leads key Patient Experience improvement initiatives primarily in the inpatient setting.
- Monitors patient satisfaction ratings and collaborates in determining benchmark and target performance goals.
- Identifies opportunities for improvement in patient satisfaction and experience.
- Develops recommended action plans for improvement.
- Coordinates and supports stakeholders and clients in execution of action plans to improve patient experience.
- Monitors the process and outcomes related to improving patient experience, identifies challenges and barriers, and coordinates resolutions to overcome barriers in collaboration with key team members and stakeholders to ensure success.
- Provides training curriculum and content development, and logistical facilitation, and delivery support.
- Coaches and mentors individuals, providers, nurses and non-clinicians who have patient contact, to improve their ability to achieve higher levels of patient satisfaction.
- Solicits and provides key inputs in support of communication and awards and recognition programs Provides regular communication to leadership on improvement process measures and project timelines and progress.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Director, Developer Experience (DevEx) Technology and Product Risk Guide
ClickJobs.io -
Scranton, PA
Regional Maintenance Manager
Candidate Experience site -
Wilkes Barre, PA
Regional Maintenance Manager
Candidate Experience site -
Scranton, PA
