Job Posting for Experience Designer (Remote Capable) at Geisinger
Plan and conduct user research projects that include interviewing, data analysis and synthesis
Translate insights from research into project strategy and product/service offerings
Develop journey maps, service blueprints and personas based on user research
Advocate for customer needs through storytelling, including writing, visual, and verbal communication that helps other teams build empathy for current experiences
Plan and facilitate stakeholder workshops for solution ideation, organizational alignment and strategy development.
Communicate complex concepts and ideas into impactful insights, frameworks and narratives using storytelling and information design
Develop rough interactive prototypes for product development and testing.
Understanding of the competitive landscape, stakeholder ecosystem, market forces, and trends shaping the industry.
Use appropriate software such as Adobe Creative Suite, Mural or related tools to create high quality deliverables.
Manage multiple projects concurrently and with minimum supervision.
Build working relationships with teams across the organization and work effectively with a wide range of professionals/disciplines.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
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