Patient Access Scheduler Senior

• Hours: 8:30a-5p
• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Collaborates with Clinic Operations to assure that all appointment requests are satisfied within the time frame specified by the referring provider.
• Coordinates provider cancellations in a timely manner to ensure patients are being notified and rescheduled appropriately.
• Reviews specific department programs to ensure pre-visit requisites are met and contacts the patient if they are not to assist in getting them obtained.
• Processes requests for referrals and obtains the referrals for physician offices as required.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.
• Collaborates with supervisor and serves as a liaison and advocate between Scheduling Services and Operations.
• Makes suggestions for improvements to procedures or innovations to enhance patient service.
• Serves as a mentor and preceptor to new hires and co-workers.
• Provides updates and training to work groups as appropriate regarding scheduling guidelines, system enhancements.
• Leads internal department improvement teams to identify and resolve appointment related technology, procedures, work flows, resource management and scheduling-related issues.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.